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Job details:
Hiring for: MST
Industry: Hospitality / Hotel
Experience: 1–2 Years
Location : Mohali ( salary according to the knowledge)
Job Summary
The Management Staff Trainee (MST) will support hotel operations across different departments and gain practical knowledge of hospitality management. The role involves assisting HODs, monitoring daily operations, maintaining service standards, coordinating with departments, and ensuring guest satisfaction.
Key Responsibilities
• Monitor daily activities and ensure hotel standards and procedures are followed.
• Coordinate with Front Office, F&B, Housekeeping, Kitchen, Engineering, Security, Stores and HR departments.
• Conduct regular rounds of the property and report operational issues to the concerned HOD.
• Support guest handling and resolve guest complaints professionally.
• Monitor cleanliness, grooming, hygiene and discipline standards.
• Assist in preparing daily reports, checklists and operational records.
• Follow up on pending tasks and ensure timely completion.
• Assist in staff coordination, briefing and departmental meetings.
• Support training activities and help employees understand hotel SOPs.
• Monitor food safety, hygiene and service standards where applicable.
• Assist management during VIP visits, events, inspections and special functions.
• Maintain proper communication between departments.
• Identify operational gaps and report them to senior management.
• Ensure company policies, safety rules and hotel SOPs are followed.
• Perform other duties assigned by the HOD or management.
Required Skills
• Good communication and interpersonal skills.
• Basic knowledge of hotel operations.
• Leadership and team coordination skills.
• Good problem-solving and decision-making ability.
• Professional grooming and positive attitude.
• Good knowledge of MS Office and basic Excel.
• Ability to prepare reports and maintain records.
• Ability to work under pressure and handle multiple responsibilities.
• Strong customer-service orientation.
Interested candidate call or share cv on this number 7710108086
Click on Apply to know more.
