Firstfly Travel Private Limited
Website:
firstflytravel.com
Job details:
Job Description:
Spanish Travel Consultant:
Position: Travel Consultant / Travel Agent
Salary: ₹25,000 - ₹30,000 per month + Incentives
Experience: 2+ years preferred
Shift Timings: Night Shift
Work Mode: Onsite
Location: Plot: F 320, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab – 140307
Language Preference: English
Job Overview:
We are looking for a Travel Consultant / Travel Agent with excellent communication and customer-handling skills to join our team. The ideal candidate should have proven experience in customer service, sales, travel, or OTA operations and be comfortable assisting international customers with their travel requirements.
Candidates who are Spanish Speakers :
Key Responsibilities:
- Handle customer inquiries related to flights, hotels, vacation packages, and other travel services.
- Understand customer requirements and recommend suitable travel options.
- Assist customers with bookings, modifications, cancellations, and itinerary-related queries.
- Provide accurate information regarding fares, schedules, availability, and travel policies.
- Convert travel inquiries into successful bookings through effective sales and communication.
- Deliver a high level of customer service throughout the booking journey.
- Handle customer concerns and resolve issues professionally and promptly.
- Coordinate with airlines, hotels, and other travel service providers when required.
- Maintain accurate customer and booking information in CRM and travel systems.
- Follow up with customers regarding pending inquiries, quotations, and bookings.
- Meet individual and team sales, customer service, and productivity targets.
Required Skills & Qualifications:
- 2+ years of experience in travel, customer service, sales, OTA operations, or a related field is preferred.
- Excellent verbal and written English communication skills.
- Strong customer-handling and relationship-management skills.
- Proven ability to sell travel products and convert inquiries into bookings.
- Good understanding of flights, hotels, vacation packages, and travel processes.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and handle multiple customer interactions.
- Comfortable working during US/international business hours.
- Basic computer proficiency and ability to work with CRM, booking, and travel-related systems.
Preferred Candidate Profile:
We will prioritize candidates with:
- Strong communication and interpersonal skills
- Proven experience in customer service or sales
- Hands-on experience in travel agencies, OTAs, airline/hotel booking operations, or travel support
- A customer-first approach
- Experience handling international customers
- English proficiency
- A strong focus on sales conversion and customer satisfaction
Compensation & Work Details:
- Salary: ₹25,000 - ₹30,000 per month+ Incentives
- Experience: 2+ years preferred
- Shift: Night Shift
- Work Mode: Onsite
- Location: Plot: F 320, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab – 140307
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Sales: 2 years (Required)
Language:
Location:
- Mohali, Punjab (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Travel planning: 2 years (Required)
Language:
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Click on Apply to know more.
