Congruence Holdings
Website:
congruenceholdings.in
Job details:
L3 Technician – Roles & Responsibilities
1. Advanced Technical Repairs
- Handle complex hardware and software issues escalated from L1 & L2 technicians
- Perform board-level repairs (IC replacement, micro-soldering, jumper work)
- Diagnose intermittent, dead, boot failure, network, and power issues
- Work on high-value and critical customer devices
2. Technical Escalation & Support
- Act as the final technical escalation point within the service center
- Provide root cause analysis (RCA) for repeated or unresolved issues
- Support L1/L2 technicians with troubleshooting guidance and live assistance
3. Quality Control & First-Time-Fix
- Ensure high First Time Right (FTR) / First Time Fix (FTF) ratio
- Reduce repeat repairs and customer complaints
- Validate repairs before delivery for critical cases
4. Training & Skill Development
- Train and mentor L1 & L2 technicians on:
- Advanced diagnostics
- New models & technologies
- Repair best practices
- Prepare technical notes, SOPs, and repair tips
5. Tools, Equipment & Software Handling
- Operate and maintain advanced tools:
- Microscope
- Hot air rework station
- Multimeter, DC power supply
- Programming & flashing tools
- Handle OEM diagnostic software and firmware updates
Key Skills Required
- Strong electronics & circuit-level knowledge
- Advanced troubleshooting & analytical skills
- Micro-soldering expertise
- Leadership & mentoring ability
- Documentation & reporting discipline
Click on Apply to know more.
