Website:
tickoradesk.com
Job details:
Company Description TickoraDesk is a next-generation customer support platform that helps growing teams transform how they manage and resolve customer inquiries. Built on intelligent AI automation and intuitive design, it unifies ticketing, lead management, and team collaboration in a single, streamlined experience. The platform is designed to reduce manual work for support teams so they can focus on building stronger relationships with users. Every feature is created to turn complex customer queries into efficient, positive support interactions. TickoraDesk positions itself as the operational core of modern customer support, enabling organizations to deliver consistent, high-quality service.
Role Description The Marketing Specialist is a full-time, remote role responsible for developing and executing marketing initiatives that promote TickoraDesk’s platform and support growth objectives. Day-to-day tasks include conducting market and competitor research, supporting the development of marketing strategies, and helping create messaging and campaigns that highlight product value. The person in this role will collaborate with sales and customer success teams to align marketing efforts with lead generation and customer retention goals. They will analyze campaign performance, report on key metrics, and optimize activities based on data-driven insights. The Marketing Specialist will also assist in managing digital channels, contributing to content and communications that engage prospects and customers.
Qualifications
- Strong Communication skills, including clear written and verbal messaging tailored to different audiences.
- Ability to conduct Market Research and analyze customer, industry, and competitor insights to inform strategies.
- Experience collaborating with Sales teams to support lead generation and revenue-focused initiatives.
- Skill in developing and executing Marketing Strategy aligned with product positioning and business goals.
- Background in Customer Service or working closely with support teams, with an understanding of customer experience needs.
- Familiarity with digital marketing tools, CRM or marketing automation platforms, and basic analytics (e.g., dashboards, reports).
- Strong organizational skills, attention to detail, and ability to manage multiple projects in a remote environment.
- Bachelor’s degree in Marketing, Business, Communications, or related field, or equivalent practical experience.
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