Ans Placements Pvt Ltd
Website:
ansplacement.com
Job details:
Job purpose
To drive company digitaltransformation initiatives throughmodernization of digitalplatforms, enhancing user experience across website and mobile applications, implementing innovative digitalsolutions, and improving customer engagement through technology-led transformations.
Digital Transformation &Digitization
- Defineand execute thedigital transformation roadmap aligned with organizational objectives.
- Identify opportunities for digitization andprocess automation across customer-facing and internal platforms.
- Drive adoption of emerging technologies to improve operational efficiency and customer experience.
- Collaborate withbusiness and technology teams to implement digital initiatives.
Website& Mobile App Modernization
- Redesign andenhancement of company websites, portals, andmobile applications.
- Ensuredigital platforms arescalable, secure, accessible, and customer-centric.
- Manageplatform upgrades, feature enhancements, and performance optimization.
- Overseedigital channel consistency across web andmobile ecosystems.
UI/UX Strategy & Customer Experience
- Developand implement UI/UX standards and design frameworks.
- Conductcustomer journey mapping and usability studies.
- Analyzeuser behavior andfeedback to continuously improve digital experiences.
- Ensureintuitive, accessible, andengaging user interfaces.
Product Management & Innovation
- Define product vision, roadmap, andprioritization for digital products.
- Work withbusiness stakeholders togather requirements andtranslate them intoproduct features.
- Drive innovation initiatives and introduce best-in-class digital experiences.
- Benchmark industry trends andcompetitor offerings.
Stakeholder & VendorManagement
- Coordinate with business, technology, operations, marketing, and compliance teams.
- Manageexternal vendors, UI/UX agencies, and technology partners.
- Ensuretimely delivery ofprojects within scope, budget, and timelines.
Analytics& Performance Monitoring
- Define KPIsfor digital platforms and customer experience.
- Monitorwebsite and appusage metrics, conversion rates, and customer satisfaction scores.
- Implement data-driven improvements todigital channels.
Governance& Compliance
- Ensure compliance with regulatory, security, and data privacy requirements.
- Establish governance frameworks fordigital initiatives anduser experience standards.
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