Phase 1 Events and Experiences
Website:
phase1world.com
Job details:
Job Title: Manager- Client Servicing
Experience: 3+ yrs
Location: Bengaluru
Position Objective
- Handle 2 or more Key accounts
- Generate and handle 1 or more key business independently
- Team management – Nurture and Grow a team and be responsible for the team and their targets
- Handle Special projects for Phase1
Business Responsibility
- Front end clients, anchor key accounts, develop new business relationships, generate and negotiate new income for Phase 1 to an agreed annual target
- Handle special projects end to end
- Understand Client requirements, modification instructions, project brief & event objectives
- Negotiating with clients & closing the deal
- Act as a bridge between the Client and the Operations & Creative teams
- Ensure the prompt and systematic servicing of all business enquiries
- Oversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable events
- Work in collaboration with Client Servicing, Operations & Creative teams to grow the events business.
- Manage a marketing team, nurture and grow them and be responsible for meeting your target and the team target
- Take empowered decisions regarding your team as well as business negotiations.
- Market Intelligence: Identify and analyse competition and stay abreast with the latest event trends.
Client Management
- Understands customer requirements and provides timely solutions accordingly
- Build innovative strategies to retain key clients
- Map key accounts periodically to ensure sustained focus on key account retention.
- Handle escalations and delivery turnaround time appropriately
- Ensuring 100% Client satisfaction in every project execution
- Leverage on client feedback and ensure continuous reinvention
Talent Engagement and Development
- Work in collaboration with Talent Management in retaining high performers and fostering an open and transparent work environment
- Provide support and guidance to team members
- Actively participate in performance evaluations and feedback sessions
- Conduct skip level meetings with the team
Key Attributes
- Strategic and commercial attitude towards marketing and client servicing
- A professional appearance and the social skills necessary to deal with a range of clients
- Self confidence and stature to represent Phase 1 on a senior level
- Ability to prioritize work under pressure with good time management
- Energetic team player with high level of adaptability and enthusiasm
- Staff management skills and the ability to motivate and develop individuals and team
- Willingness to work flexibly
- Good judgment and decision making capabilities
- Passionate about Events and entertainment in general
- Excellent written and verbal communication
Click on Apply to know more.
