Website:
remdeskjobs.com
Job details:
Manager – Brand Solutions
📍 Location: Gurugram / Mumbai (On site)
💰Compensation: 15 - 20LPA
💼 Experience: 5–7 Years
🏢 Function: Brand Solutions / Client Servicing / Account Management / Experiential Marketing
About the Company
We are hiring for a boutique creative agency that connects youth, culture, and brands through experiential marketing, brand solutions, and live entertainment.
The agency creates immersive and memorable experiences for young audiences across India, working with leading brands on campaigns, activations, live entertainment, festivals, and branded experiences at youth touchpoints.
About the Role
We are looking for a Manager – Brand Solutions with 5–7 years of experience to lead client servicing for one or more key accounts.
You will be a critical link between clients, internal teams, and the Founder, ensuring seamless communication, strong project execution, and long-term client success.
This is a hands-on role for someone who can manage projects independently, build trusted client relationships, lead a team, and take ownership of commercial outcomes.
Job Roles & Responsibilities
1. Client Relationship Management
- Act as the primary point of contact for assigned clients and accounts.
- Build and nurture strong, long-term relationships with clients.
- Understand client objectives, requirements, and expectations.
- Manage day-to-day client communication and ensure timely responses.
- Translate client requirements into clear internal briefs and actionable deliverables.
- Maintain strong alignment between clients, internal teams, and the Founder.
- Identify opportunities to strengthen client relationships and drive long-term account success.
2. Project Management
- Own the end-to-end execution of client projects.
- Manage project planning, budgeting, scheduling, and resource allocation.
- Coordinate with cross-functional teams and external stakeholders.
- Track project timelines, deliverables, dependencies, and milestones.
- Ensure projects are delivered on time and to the expected quality standards.
- Proactively identify risks, bottlenecks, and execution challenges.
- Take hands-on ownership of resolving issues and ensuring projects move forward smoothly.
3. Team Leadership
- Lead, mentor, and manage a team of Senior Associates and Associates.
- Delegate responsibilities based on project requirements and individual strengths.
- Ensure team members have the resources, clarity, and support required to deliver effectively.
- Review team performance and provide regular guidance and feedback.
- Create a culture of ownership, accountability, collaboration, and proactive problem-solving.
- Take responsibility for the growth and development of the team.
4. Financial & Commercial Management
- Manage client budgets across assigned projects.
- Ensure projects are delivered within approved budgets while maintaining profitability.
- Negotiate contracts, pricing, and commercials with relevant stakeholders.
- Take end-to-end ownership of project P&Ls.
- Track financial performance and identify potential risks to profitability.
- Ensure commercial decisions support both client satisfaction and business objectives.
5. Cross-Functional Collaboration
- Work closely with Brand Solutions, Creative, Production, Operations, and other internal teams.
- Coordinate diverse stakeholders to ensure seamless project execution.
- Ensure teams remain aligned on client objectives, timelines, budgets, and deliverables.
- Step in hands-on when required to solve execution challenges.
- Maintain clear communication across all stakeholders throughout the project lifecycle.
Key KPIs
Your performance in this role will primarily be measured across:
Client & Account Management
- Client satisfaction and strength of client relationships.
- Retention and growth of assigned accounts.
- Timely and effective management of client requirements.
- Quality of communication and stakeholder management.
- Repeat business and opportunities generated from existing clients.
Project Delivery
- Percentage of projects delivered within agreed timelines.
- Quality of project execution against the client brief.
- Effective management of project resources and timelines.
- Proactive identification and resolution of project risks.
- Successful coordination across internal and external stakeholders.
Financial Performance
- Projects delivered within approved budgets.
- Project profitability and P&L performance.
- Effectiveness of commercial negotiations.
- Accuracy and timeliness of financial tracking.
- Ability to identify and manage financial risks.
Team Performance
- Productivity and performance of the team.
- Effective delegation and resource allocation.
- Development and mentoring of Senior Associates and Associates.
- Team ownership and accountability.
- Quality of collaboration across functions.
Leadership & Ownership
- Ability to independently manage key accounts and projects.
- Quality of decision-making and problem-solving.
- Ability to take ownership beyond defined responsibilities.
- Contribution to the growth and success of the wider business.
What We're Looking For
- 5–7 years of experience in client servicing or account management, preferably within experiential marketing or event management.
- Experience working with youth-focused and tech-driven brands.
- Strong understanding of India's youth culture.
- Confidence in interacting with senior client stakeholders and upper management.
- Proven ability to lead teams comprising diverse stakeholders.
- Strong project planning and management skills.
- Familiarity with project planning tools and methodologies.
- Excellent communication and presentation skills.
- Strong commercial understanding and experience managing budgets and P&Ls.
- Ability to work effectively with cross-functional teams.
- Self-motivated, proactive, honest, and highly accountable.
- Hands-on approach with a strong "get things done" mindset.
- Willingness to continuously learn from clients, trends, industries, and team members.
Why Join?
This is an opportunity to take on a high-ownership role in a small, fast-moving creative agency where your contribution directly impacts clients, projects, and the business.
You'll get:
- Direct exposure to clients and the Founder.
- The opportunity to manage important brand accounts.
- Significant ownership across projects, teams, and commercial outcomes.
- Exposure to leading brands, youth culture, experiential marketing, and live entertainment.
- A collaborative environment with minimal hierarchy.
- The opportunity to build and grow a team.
- A steep learning curve with your role, responsibilities, and compensation growing alongside your impact.
- The opportunity to see your work go live and create a real-world impact on brands and culture.
Click on Apply to know more.
