Watchyourhealth.com
Website:
watchyourhealth.com
Job details:
# Job Title: Customer Service Executive (English, Hindi & Malayalam)
Company: WatchYourHealth.com Pvt. Ltd.
Location: Thane – Wagle Estate
Salary:₹18,000 – ₹22,000 (Based on Interview Performance)
Shift Timing:9:30 AM – 6:30 PM
Working Days: 6 Days a Week
Weekly Off:Sundays & 1st and 3rd Saturdays
Overtime:** Paid as per company policy
#About the Role
WatchYourHealth.com Pvt. Ltd. is looking for enthusiastic and customer-focused Customer Service Executives to join our Diabetes Helpline Team. The role involves providing post-sales support to patients using Continuous Glucose Monitoring Systems (CGMS) and ensuring a seamless customer experience through calls, emails, and chat support.
#Key Responsibilities
* Handle inbound customer calls, emails, and chat queries professionally.
* Assist customers with document verification and related queries.
* Resolve product-related questions and provide accurate information.
* Guide patients on post-sales support for CGMS devices.
* Maintain complete and accurate records of customer interactions.
* Coordinate with internal teams to ensure timely resolution of customer concerns.
* Deliver exceptional customer service while maintaining quality standards and customer satisfaction.
#Process Details
* **Process Type:** Blended (Voice, Email & Chat)
* **Industry:** Healthcare / Medical Devices
* Work with a leading pharmaceutical company that manufactures advanced medical devices, including Continuous Glucose Monitoring Systems (CGMS), pacemakers, and brain therapy devices.
* Be part of the dedicated after-sales customer care team supporting patients across India.
#Eligibility Criteria
* Bachelor's degree in Science (B.Sc.) or Nutrition is mandatory.
* Prior experience in customer service is preferred.
* Excellent verbal and written communication skills in **English, Hindi, and Malayalam**.
* Basic knowledge of healthcare or medical devices will be an added advantage.
#Benefits
* Paid Overtime
* Opportunity to work in a fast-growing health-tech organization.
* Supportive work environment with career growth opportunities.
#Contact to Apply
Supriya Jadhav
📞 7738919026
📧 supriya.jadhav@watchyourhealth.com
Join WatchYourHealth.com Pvt. Ltd. and contribute to improving patient care through quality customer support.
Click on Apply to know more.
