Website:
jecl.in
Job details:
The PDI Engineer responsible for Problems resolution at customer end within PAN India.
The role ensures operation efficiency, Equipment reliability, Customers satisfaction, Service PDI, RCA
Experience and Education:
1) Diploma / ITI in Mechanical / Electrical / Electronics.
2) Experience 8–10-year Experience in Service MHE / OEM
Key Role & Responsibilities:
1) Field failure analysis & resolution of issues.
2) Coordinate closely with Government projects & Key customers for issues resolution with RCA & improve customers satisfaction.
3) Oversee preventative & breakdown maintenance activities across all sites.
4) Maintain strong relationship with clients & key customers.
5) Service PDI & manage escalation effectively for timely closer to get FTR / ETR
6) SOP, Process, Machine documents review & closer.
Competencies:
1) Customer satisfaction & escalation managements.
2) Process improvements & operational excellence
3) Client relationship & service delivery management.
4) Field complaint resolution with RCA
5) Equipment manual knowledge & Service PDI of Equipment (Forklift / Reach Truck / Jambo / BOPT)
Technical expert in Electrical, Mechanical, Hydraulic, Transmission, Battery
Think you’re a good fit and interested in this opportunity, share your updated resume with us at hr@jecl.in
Click on Apply to know more.
