Website:
stayukiyo.in
Job details:
Rental Executive
Location: Mumbai (On-site)
Type: Full-time
Company Overview
Stay Ukiyo is a leading luxury vacation rental and hospitality brand focused on delivering seamless and memorable travel experiences across India and Southeast Asia. With a curated portfolio of premium villas and luxury stays, we specialize in personalized hospitality, curated guest experiences, and exceptional service standards.
At Stay Ukiyo, we combine hospitality, technology, and operational excellence to create elevated vacation experiences while building one of India’s fastest-growing luxury stay brands.
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Role Overview
We are looking for a dynamic, customer-focused, and sales-driven Rental Executive to handle guest inquiries, convert leads into bookings, and deliver exceptional guest experiences.
As a Rental Executive, you will be responsible for managing the complete booking journey—from understanding guest requirements and recommending suitable villas to closing bookings and ensuring a seamless experience before arrival.
The ideal candidate is confident in sales, passionate about hospitality, and thrives in a fast-paced startup environment.
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Key Responsibilities
Guest Sales & Booking Management
* Handle inbound and outbound guest inquiries through calls, WhatsApp, email, OTA platforms, and social media.
* Understand guest travel requirements, budgets, group size, and preferences.
* Recommend suitable villas, experiences, and packages based on guest needs.
* Convert inquiries into confirmed bookings while maintaining exceptional customer service.
* Upsell premium experiences, concierge services, transportation, decorations, and add-ons to maximize revenue.
* Build strong relationships with repeat guests and corporate clients.
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Reservation & Operations Coordination
* Manage end-to-end booking processes including quotations, confirmations, payment follow-ups, and documentation.
* Coordinate with operations and on-ground teams to ensure smooth guest experiences.
* Ensure booking details, guest preferences, and special requests are accurately communicated.
* Assist guests with itinerary planning and concierge requirements.
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CRM & Lead Management
* Maintain and update CRM with accurate guest information.
* Ensure timely follow-ups for all leads and inquiries.
* Monitor lead conversion rates and booking performance.
* Maintain high response time and guest satisfaction standards.
* Follow SOPs for lead nurturing and customer communication.
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Sales Performance
* Achieve monthly booking and revenue targets.
* Maximize occupancy through effective sales strategies.
* Upsell premium services and experiences.
* Identify opportunities to improve conversion rates.
* Generate repeat business through excellent relationship management.
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Market Knowledge
* Stay updated on Stay Ukiyo properties, amenities, pricing, and destinations.
* Understand competitor offerings and luxury travel trends.
* Develop strong product knowledge to confidently recommend properties.
* Keep updated on seasonal offers, events, and experiences.
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Team Coordination & Reporting
* Work closely with Sales, Operations, Marketing, and Guest Relations teams.
* Share daily reports on bookings, leads, conversions, and guest feedback.
* Assist management in achieving monthly occupancy and revenue goals.
* Support process improvements to enhance guest experience.
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Qualifications & Skills
* Bachelor’s degree in Hospitality, Business, Marketing, Travel, or related field preferred.
* 1–2 years of experience in hospitality, travel, sales, reservations, or customer service.
* Excellent communication and interpersonal skills.
* Strong sales and negotiation abilities.
* Customer-first mindset with problem-solving skills.
* Familiarity with CRM software, Google Workspace, and OTA platforms is preferred.
* Ability to multitask and work efficiently under pressure.
* Passion for luxury hospitality and guest experience.
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Preferred Qualities
* Positive and energetic attitude.
* Strong follow-up and organizational skills.
* Target-oriented and self-motivated.
* Attention to detail.
* Comfortable working in a fast-growing startup.
* Team player with excellent collaboration skills.
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Key Performance Indicators (KPIs)
* Monthly Booking Revenue
* Booking Conversion Rate
* Lead Response Time
* Guest Satisfaction Score
* Average Booking Value
* Upsell Revenue
* Repeat Guest Bookings
* CRM Accuracy & Follow-up Compliance
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What You’ll Gain
* Opportunity to work with one of India’s fastest-growing luxury hospitality brands.
* Exposure to luxury travel, hospitality sales, and guest experience management.
* Direct interaction with premium clientele and luxury property owners.
* Fast-paced startup culture with continuous learning opportunities.
* Career growth within the Stay Ukiyo ecosystem.
* Competitive salary with attractive performance-based incentives and bonuses.
Click on Apply to know more.
