easyA - Recruitment made easy
Website:
easyauthoring.com
Job details:
- Full-time, permanent role
- Working from office in Angamaly, Kochi
- Work timings: 4:30 am to 1:30 pm
- Be part of a team where your contributions are visible and valued.
We’re looking for experienced IT tech support professionals with excellent communication skills to provide Level 1, 2 and 3 support to users.
Key Accountabilities:
- Provide IT support for Australia and New Zealand operations, systems and users
- Support, maintain, and secure company systems, applications, and cyber security platforms
- Deploy, configure, and maintain end user hardware, devices, and peripherals
- Assist with network monitoring, maintenance, and troubleshooting activities
- Participate in IT projects, upgrades, and continuous improvement initiatives
- Create, update, and maintain technical documentation and standard operating procedures
- Provide user training and guidance on IT systems, tools, and best practices
- Perform other reasonable duties as required by your manager
Essential requirements:
- Minimum 3–5 years’ experience in IT support, with demonstrated Level 1, Level 2 and Level 3 capabilities
- Tertiary qualifications in IT and/or equivalent industry experience (e.g. BIT, MCP, ITIL)
- Strong working knowledge of Microsoft technologies, including Office 365, Active Directory, Group Policy, Exchange, SQL, SharePoint Online, Windows 10/11, and Windows Server 2016–2022
- Experience with networking and infrastructure, including Cisco switches, routers, SD WAN
- Ability to quickly learn enterprise systems and platforms, including ERP/financial/manufacturing systems (e.g. MYOB Acumatica, Sage X3), ITSM/ticketing tools, and system monitoring solutions
- Experience with technologies such as VMware, Veeam, FortiGate firewalls, Cisco UC / Webex Calling, Cisco Meraki, Microsoft Defender suite, Endpoint Manager and Autopilot, Azure, AWS, Android, iOS, Barracuda, Linux web hosting (highly regarded)
- Strong problem solving, time management, and organisational skills
- Excellent telephone and customer support skills, with a professional and approachable manner
If this sounds like you, please submit your resume by clicking the 'Apply Now'
About Easy Authoring:
Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labor for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.
Click on Apply to know more.