Passio Communications
Website:
passioglobal.com
Job details:
Account Manager
Profile Summary
We are seeking an independent, solution-driven Account Manager to oversee multiple client accounts and concurrent projects. The ideal candidate will translate business goals into actionable strategies, lead negotiations, manage budgets, and confidently present performance updates while mentoring junior team members.
Key Responsibilities & Deliverables (KRAs)
Client Relationship Management: Build strong, solution-oriented client relationships. Manage communications, resolve escalations proactively, and drive high client retention and satisfaction scores.
Business Development: Identify upselling and cross-selling opportunities. Support new business pitches by generating leads, developing case studies, and collaborating on new service offerings.
Strategy & Research: Conduct competitor and industry research to provide actionable insights. Translate client objectives into clear, accurate briefs for internal teams.
Project Coordination: Act as the bridge between the client and internal teams (creative, design, execution) to ensure high-quality, on-time project delivery with minimal rework.
Financial Management: Oversee account profitability. Prepare accurate estimates, track project budgets, and ensure timely billing and collections.
Requirement & Skills
- 4+ years of Experience in Client handling, Project management, Budget planing.
- Communication & Presentations: Confidently present campaign ideas and strategies to clients, ensuring all communication is professional, value-driven, and aligned with brand expectations.
- Problem-Solving & Initiative: Anticipate delivery or budget issues and take proactive corrective action. Optimize account management workflows and processes.
- Team Leadership: Mentor and manage junior team members. Allocate resources effectively, review deliverables for quality assurance, and foster a collaborative, accountable team culture.
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