Trinity SkillWorks Private Limited
Website:
trinityskillworks.com
Job details:
Senior Associate – International Insurance Voice Process (US/UK)
Company Description
A leading global business process and customer experience organization is hiring experienced professionals for its International Insurance Voice Process in Kochi.
This opportunity is suitable for candidates with hands-on experience in US, UK, or other International Insurance Voice Processes, particularly across claims support, benefits administration, provider coordination, healthcare insurance, disability, or leave administration.
Role Description
We are hiring for the position of Senior Associate – International Insurance Voice Process (L2).
The role involves independently managing insurance and benefits-related support activities, including provider outreach, claim documentation review, stakeholder communication, follow-ups, exception handling, and workflow management.
The ideal candidate should be comfortable handling complex insurance-related customer and provider interactions while consistently meeting quality, productivity, accuracy, and service-level expectations.
Key Responsibilities
- Handle international insurance voice interactions and benefit-related support activities.
- Review claim documents and supporting information to determine appropriate next steps.
- Contact healthcare providers, customers, and other stakeholders to obtain required information.
- Manage follow-up activities and resolve outstanding or pending requests within defined timelines.
- Identify and resolve processing exceptions and operational issues.
- Escalate complex cases or exceptions to leadership when required.
- Maintain accurate, complete, and compliant documentation for every interaction.
- Ensure adherence to defined quality, productivity, accuracy, and service-level standards.
- Support multiple insurance products, workflows, and processes.
- Assist team members through knowledge sharing, process guidance, and coaching where required.
- Contribute ideas for process improvement, operational efficiency, and better customer experience.
Mandatory Eligibility
- Graduate in any discipline – Mandatory.
- Prior experience in a US Insurance Voice Process, UK Insurance Voice Process, or International Insurance Voice Process – Mandatory.
- Candidates should have relevant voice process experience specifically within the Insurance domain.
- Excellent English communication skills — B2 level or above.
- Must be comfortable working in US rotational night shifts.
- Must be willing to work from office in Kakkanad, Kochi.
- Immediate joiners are highly preferred.
Important: Candidates without relevant International Insurance Voice Process experience may not be considered for this requirement.
Preferred Experience
Candidates with experience in one or more of the following areas will be preferred:
- Insurance Claims Processing
- Benefits Administration
- Healthcare Insurance Operations
- Disability Claims
- Leave Administration
- Provider Outreach
- Claims Support
- Customer or Provider Service within Insurance
- International Contact Center Operations
- Quality and Productivity Performance Metrics
Skills Required
- Strong verbal communication and active listening skills.
- Ability to handle international customers, providers, and stakeholders professionally.
- Strong problem-solving and decision-making ability.
- Good documentation and case-management skills.
- Ability to manage follow-ups and multiple workflows efficiently.
- Comfortable working with defined productivity, quality, and SLA targets.
- Ability to handle complex or escalated insurance-related scenarios with minimal supervision.
Job Details
📍 Job Location: Kakkanad, Kochi
🏢 Work Mode: Work from Office
🎙️ Process: International Insurance Voice
🌍 Market: US / UK / International Insurance
🕒 Shift: US Rotational Night Shifts
💰 Salary Range: ₹3 LPA – ₹5.5 LPA
⚡ Joining: Immediate Joiners Preferred
🎓 Education: Graduation Mandatory
Compensation Note: Final compensation will be determined based on relevant experience, current/previous compensation, interview performance, internal salary guidelines, and valid supporting documents.
Benefits
Eligible employees may receive company-provided benefits in accordance with organizational policies and applicable eligibility criteria. Specific benefits, allowances, insurance coverage, incentives, or other employee benefits will be explained during the recruitment or offer stage.
Hiring Process
The recruitment process may include:
- Profile Screening – Verification of education, relevant International Insurance Voice experience, current employment status, notice period, and salary details.
- Communication Assessment – Evaluation of English communication skills, including the required B2-level communication standard.
- Operations / Domain Interview – Assessment of Insurance Voice Process experience, claims or benefits knowledge, provider/customer handling, and scenario-based problem solving.
- HR Discussion – Discussion regarding compensation, work location, rotational shifts, joining availability, and employment terms.
- Document Verification & Offer – Selected candidates may be required to submit valid educational, employment, identity, and compensation-related documents before the final offer.
The exact hiring stages may vary depending on business requirements.
Before You Apply
Please apply only if you meet the key mandatory requirements:
- Graduate
- Relevant US / UK / International Insurance Voice Process experience
- Excellent English communication
- Comfortable with US rotational night shifts
- Available to work from office in Kakkanad, Kochi
- Immediate or short-notice joining preferred
HOW TO APPLY
Email or WhatsApp your updated résumé with the following details:
• Full Name
• Email Address
• Phone Number
• Current Employment Status
• Current Company
• Current Location
• Total Experience
• Relevant Experience
• Current Salary
• Expected Salary
• Notice Period or Earliest Joining Date
• Willing to relocate to Kochi: Yes/No
• Comfortable with US rotational night shifts: Yes/No
RECRUITER CONTACT
Jackson J
Email: jackson.j@skillactz.com
Phone/WhatsApp: +91 95443 16657
Take the next step in your insurance-operations career and apply today.
Click on Apply to know more.