Customer Service Representative
Neat Everyday
- Location
- Ahmedabad, Gujarat, India
- Job type
- Full-time
Required skills
- communication skills
- CRM
- customer service
- time management
About the role
Website:
neateveryday.com
Job details:
- Handle inbound and outbound customer interactions through calls, emails, chat, and other communication channels.
- Resolve customer queries, complaints, returns, refunds, and order-related issues in a timely and professional manner.
- Provide accurate information about products, services, offers, and company policies.
- Maintain and update customer records in the CRM system.
- Coordinate with internal departments such as Sales, Logistics, Warehouse, and Accounts to ensure prompt resolution of customer concerns.
- Follow up with customers to ensure complete issue resolution and a positive customer experience.
- Monitor customer feedback and escalate recurring issues to the relevant teams.
- Ensure adherence to service quality standards, response timelines, and company policies.
- Build and maintain strong customer relationships to enhance customer satisfaction and retention.
- Required Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Experience in customer service, customer support, or call handling.
- Proficiency in CRM software.
- Ability to handle multiple customer interactions while maintaining accuracy and professionalism.
- Customer-focused attitude with strong organizational and time management skills.
- Experience in the Wellness, Nutraceutical, Cosmetics, Personal Care, FMCG, or other consumer-focused industries will be preferred.
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