Naukripay
Website:
naukripay.com
Job details:
Company Description Naukripay group (Naukri Pay), founded in 2021 and headquartered in Kolkata, West Bengal, is a human resources and talent-solutions company focused on connecting job seekers with employers across diverse industries. The organization offers customized HR services, including manpower solutions, project implementation, pre-screening, interviewing, training, and onboarding support. Its teams work to reduce attrition, boost employee performance, and support organizational growth by leveraging a nationwide network of qualified candidates and strong industry insights. Naukripay group emphasizes transparent guidance, skill development, and meaningful career opportunities, while helping businesses meet key performance indicators and comply with industry standards.
Role Description The International Customer Service Representative is a full-time, on-site role based in Palwal. This role involves handling inbound and outbound customer interactions across international markets, addressing inquiries, resolving issues, and ensuring a smooth customer experience through phone, email, chat, or other communication channels. The representative will manage customer accounts, document interactions, follow up on pending requests, and coordinate with internal teams to provide accurate information and timely resolutions. Daily responsibilities include maintaining service quality, adhering to process guidelines, meeting performance targets such as response time and satisfaction scores, and escalating complex cases when necessary. The role also requires adapting communication styles to diverse cultures, maintaining professional etiquette, and contributing feedback to improve customer service processes.
Qualifications
- Strong customer-facing skills, including Customer Service, Customer Support, and Customer Service Representatives experience.
- Ability to enhance Customer Experience and maintain high levels of Customer Satisfaction in international environments.
- Excellent verbal and written communication skills in English; additional languages are an advantage.
- Prior experience in international BPO, contact center, or customer service roles preferred.
- Comfort with CRM systems, ticketing tools, and basic computer applications.
- Problem-solving mindset, attention to detail, and ability to manage multiple customer interactions efficiently.
- Willingness to work on-site in Palwal and adapt to rotating shifts based on business requirements.
- Minimum high school diploma; a bachelor’s degree in any discipline is desirable.
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