Naukripay
Website:
naukripay.com
Job details:
Company Description Naukri Pay, founded in 2021 and headquartered in Kolkata, West Bengal, India, is a human resources and talent-solutions company focused on connecting job seekers and employers across diverse industries. The organization delivers customized HR services, including manpower support, turnkey project implementation, pre-screening, interviewing, training, and onboarding. Its team of experienced professionals is dedicated to improving employee performance, reducing attrition, and driving organizational growth through measurable results. Leveraging a nationwide network of qualified candidates and strong industry insights, Naukri Pay creates value for both clients and job seekers by offering transparent guidance, skill enhancement, and meaningful career opportunities.
Role Description The Customer Care Executive is a full-time, on-site role based in Jaipur. The position involves handling incoming and outgoing customer calls, responding to inquiries, resolving issues, and providing clear and courteous information about services and processes. The role includes maintaining customer records, tracking interactions, and following up to ensure satisfaction and retention. The Customer Care Executive collaborates with internal teams to escalate and resolve complex concerns, supports sales initiatives by sharing relevant product or service details, and adheres to company policies and performance targets. This role requires consistent, professional communication and a strong focus on service quality.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills.
- Candidates should possess skills focused on Customer Satisfaction and relationship management.
- Candidates should possess effective Communication skills for phone, email, and in-person interactions.
- Candidates should possess basic Sales and cross-selling abilities in a customer-facing environment.
- Relevant experience in a customer contact center or front-office role is preferred.
- Ability to work on-site in Jaipur and manage shifts as required by business needs.
- Proficiency in basic computer applications and CRM or call-management tools is beneficial.
- Minimum high school diploma; a bachelor’s degree in any discipline is an advantage.
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