SmartNode
Website:
smartnode.in
Job details:
SMARTNODE AUTOMATIONS PVT. LTD.
Job Description
Job Title Inside Sales Team Lead
Department Sales
Reports To Co-Founder, CRO & CMO
Team Managed 3 Inside Sales Executives
Location Vadodara, Gujarat
Employment Type Full-time
About Smartnode
Smartnode Automations Pvt. Ltd. is a home automation company based in Gujarat, India, selling through an omnichannel model of channel partners, regional sales managers, and experience showrooms across cities including Ahmedabad and Vadodara.
Role Overview
The Inside Sales Team Lead is a hands-on sales role responsible for both personally closing high-intent leads and coaching a team of three inside sales executives who handle inbound leads generated through performance marketing. This is a player-coach position — the person is expected to sell, not just supervise — and reports directly to the Co-Founder.
Key Responsibilities
Personal Sales Ownership
• Personally handles and closes a portfolio of high-intent leads (demo requests, pricing inquiries)
• Sets the working standard for response time, call quality, and consultative selling that the team follows
Team Coaching & Training
• Runs a daily huddle reviewing prior-day lead misses and same-day priorities
• Audits a sample of recorded calls per executive each week against the qualification script and gives direct, specific feedback
• Leads onboarding and ramp-up training for any new inside sales hire
SLA & Pipeline Management
• Owns the lead response SLA dashboard — tracks adherence daily and identifies where leads are sticking
• Escalates blockers or recurring issues directly to the Co-Founder
• Ensures real-time CRM status updates across the team for every lead
Cross-Functional Collaboration
• Shares lead quality feedback by campaign/source with the Performance Marketing and Content teams
• Coordinates with Regional Sales Managers when leads need field follow-up
Hiring & Onboarding Support
• Provides input during interviews when the inside sales team needs to grow
• Builds and maintains training material (scripts, objection handling, CRM hygiene playbook)
Key Performance Indicators
• Team-wide SLA adherence percentage
• Team lead-to-demo and lead-to-sale conversion rate
• Personal closing number
• Average call quality score across the team
Qualifications & Experience
• 3–5 years of inside sales / telesales experience, ideally in consultative selling rather than order-taking
• A demonstrable personal closing track record prior to any team responsibility
• Prior experience training, mentoring, or informally guiding other sales executives
• Comfortable owning CRM data and basic performance reporting
Key Attributes
• Hands-on and execution-oriented — leads from the front rather than purely supervising
• Direct communicator, comfortable giving and receiving candid feedback
• Data-driven in diagnosing where leads are dropping off in the funnel
Compensation
Competitive, with fixed pay plus performance-linked incentives tied to the KPIs above. Final structure commensurate with experience.
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