UNext Learning
Website:
u-next.com
Job details:
Company Description UNext Learning is dedicated to making higher education affordable and accessible through a full-stack tech platform that enables universities and colleges to deliver online courses and degree programs. The organization focuses on supporting learners who seek to advance their careers through re-skilling, up-skilling, and workforce development. Programs offered via UNext Learning’s university partners are designed to drive practical, career-focused outcomes. UNext aims to be a lifelong learning companion for its community, helping learners unlock their potential regardless of cost or location constraints. The company collaborates closely with educational institutions to create impactful learning experiences for diverse learner profiles.
Role Description The Inside Sales Counselor is a full-time, on-site role based in the Greater Bengaluru Area. In this position, the counselor engages with prospective learners via phone, email, and online channels to understand their educational and career goals, explain program offerings, and guide them through the enrollment process. Day-to-day responsibilities include managing inbound and outbound inquiries, conducting needs assessments, providing accurate information about courses and degrees, and following up with leads to ensure timely decision-making. The role also involves maintaining detailed records in CRM systems, achieving enrollment and revenue targets, and collaborating with marketing and academic teams to improve lead quality and learner experience. The counselor consistently promotes a learner-centric approach, ensuring clear communication and high levels of satisfaction at each stage of the sales cycle.
Qualifications
- Strong communication skills, including clear verbal and written communication and active listening abilities.
- Customer service and customer satisfaction skills, with a learner-first mindset and the ability to build trust and rapport.
- Sales skills, including consultative selling, lead conversion, and working toward defined enrollment and revenue targets.
- Organization skills, including time management, accurate record-keeping, and effective handling of multiple leads and tasks.
- Comfort using CRM tools and basic office software to manage leads and track interactions.
- Prior experience in inside sales, counseling, or education advisory roles is preferred.
- Ability to work in a fast-paced, target-driven environment and collaborate with cross-functional teams.
- Bachelor’s degree in any discipline or equivalent practical experience in sales or education services.
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