PW (PhysicsWallah)
Website:
pw.live
Job details:
About the Company
Lead – Academic Counselling
Location: Noida(Work from Office)
Employment Type:* Full-time
About Physics Wallah (PW)Physics Wallah (PW) is one of India's leading EdTech companies, dedicated to making quality education affordable and accessible for every student. With a strong presence across online and offline learning, PW offers preparation programs for JEE, NEET, UPSC, GATE, CA, and various government examinations. Our mission is to empower students through innovative learning solutions, expert faculty, and technology-driven education.
About the Role
Role OverviewWe are looking for a highly driven and experienced Manager / Senior Manager – Academic Counselling to lead and scale our counselling operations. The role will be responsible for managing counselling teams, driving admissions and revenue growth, optimizing conversion funnels, and ensuring an exceptional student and parent experience.
Responsibilities
- Key Responsibilities
- Lead, mentor, and manage a team of Academic Counsellors to achieve admission and revenue targets.
- Develop and execute strategies to improve lead conversion, enrollment rates, and overall counselling effectiveness.
- Monitor team performance through defined KPIs and ensure achievement of business objectives.
- Drive admissions through effective management of inbound leads, outbound outreach, and walk-in inquiries.
- Conduct regular training, coaching, and performance reviews to enhance team productivity.
- Collaborate with Marketing, Academic, and Operations teams to improve the student acquisition journey.
- Analyze admission data, conversion metrics, and market trends to identify opportunities for growth.
- Ensure accurate CRM usage, reporting, and pipeline management across the team.
- Resolve escalations from students and parents while maintaining a high-quality counselling experience.
- Build and implement scalable counselling processes and best practices.
Qualifications
- Graduate or Postgraduate in any discipline; MBA preferred.
Required Skills
- 5–10 years of experience in Academic Counselling, Admissions, Inside Sales, or Education Sales.
- Proven experience in leading and managing counselling or sales teams.
- Strong understanding of admission funnels, lead management, and conversion strategies.
- Demonstrated track record of achieving and exceeding revenue and admission targets.
- Excellent stakeholder management, team leadership, and people development skills.
- Strong analytical mindset with experience in MIS, reporting, and performance tracking.
- Proficiency in CRM systems and Microsoft Excel.
Preferred Skills
- Experience in EdTech, Education, Coaching Institutes, or Student Recruitment will be preferred.
- Key Competencies
- Team Leadership & People Management
- Admissions & Revenue Growth
- Sales Strategy & Conversion Optimization
- Stakeholder Management
- Process Improvement & Operational Excellence
- Data Analysis & Reporting
- Student-Centric Approach
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