AssessPrep
Website:
assessprep.com
Job details:
About AssessPrep
At AssessPrep, we're not just building software—we're building the future of learning. Our mission is to empower K–12 schools worldwide with cutting-edge technology that makes assessments more meaningful and improves learning outcomes.
AssessPrep is an all-in-one assessment platform that enables schools to create, deliver, and grade assessments digitally, saving teachers valuable time and allowing them to focus on what matters most—their students.
AssessPrep in Numbers
- Trusted by 800+ international schools across 85+ countries
- Empowering 20,000+ teachers and 200,000+ students
- Facilitating over 1 million student submissions annually
- 70%+ annual growth rate
- Annual churn below 3%
- 50,000+ trees saved
What You’ll Do
As the Assistant Manager – Inside Sales Support at AssessPrep, you will play a key role in ensuring the efficiency and effectiveness of our sales operations.
You will work closely with the Inside Sales team to manage lead pipelines, maintain accurate CRM data, coordinate follow-ups, prepare sales reports, and ensure opportunities move smoothly through the sales funnel.
The role requires strong ownership, excellent organizational skills, attention to detail, and the ability to coordinate across sales, marketing, customer success, and other internal teams.
Your Responsibilities Will Include
Sales Operations & Coordination
- Support the Inside Sales team in managing day-to-day sales operations and activities.
- Track leads and opportunities across different stages of the sales funnel.
- Ensure timely follow-ups and closure of pending sales actions.
- Coordinate internally to resolve operational issues that may delay or impact the sales process.
- Maintain visibility on sales activities, priorities, and pending actions for the team.
MIS Reporting & Sales Analytics
- Prepare, maintain, and circulate daily, weekly, and monthly MIS reports.
- Track key sales metrics, including leads generated, lead qualification, meetings, demos, conversions, pipeline movement, and closures.
- Analyse sales data to identify trends, bottlenecks, and opportunities for improvement.
- Provide management with accurate and timely sales performance reports.
- Maintain dashboards and trackers required for sales reviews and planning.
CRM & Data Management
- Ensure customer, lead, opportunity, and activity information is accurately maintained in the CRM.
- Monitor CRM hygiene and ensure timely updates by the sales team.
- Identify missing, incomplete, duplicate, or inaccurate records and coordinate corrective action.
- Maintain structured customer and prospect databases to support sales campaigns and follow-ups.
- Ensure proper documentation of customer interactions and sales activities.
Lead Management & Qualification
- Review and qualify incoming leads based on predefined criteria.
- Prioritize leads based on potential, engagement, geography, school profile, and sales readiness.
- Assign or route qualified leads to the appropriate sales team members.
- Track lead progression and ensure high-potential opportunities receive timely attention.
- Coordinate with the marketing team on lead quality and campaign-generated leads.
Customer & Prospect Communication
- Manage professional email communication and follow-ups with prospects and customers.
- Respond to routine sales enquiries and coordinate with relevant teams for resolution.
- Follow up with prospects after meetings, demos, campaigns, and other sales interactions.
- Ensure timely and professional communication throughout the sales process.
- Help create a positive and consistent experience for prospective customers.
Sales Process Improvement
- Identify gaps and inefficiencies in existing sales support processes.
- Recommend improvements to reporting, CRM usage, follow-up workflows, and lead management.
- Help standardize sales processes, trackers, templates, and documentation.
- Support implementation of tools and automation that improve sales productivity.
- Ensure agreed sales processes and workflows are followed consistently.
Team & Stakeholder Coordination
- Work closely with Inside Sales, Marketing, Customer Success, Finance, and other teams to support the sales cycle.
- Coordinate information required for proposals, demos, quotations, customer communication, and follow-ups.
- Support the Inside Sales Manager in periodic sales reviews and pipeline discussions.
- Help track team-level deliverables, priorities, and unresolved follow-ups.
- Provide operational guidance and support to junior sales support team members where required.
What We’re Looking For
- Experience: 4–6 years of experience in Inside Sales Support, Sales Operations, Sales Coordination, or a similar role, preferably within a SaaS, EdTech, or technology company.
- CRM Expertise: Hands-on experience working with CRM platforms such as Pipedrive, HubSpot, Salesforce, or similar tools.
- Excel & Reporting: Strong proficiency in Microsoft Excel or Google Sheets, including reporting, data analysis, and maintaining sales trackers.
- Sales Process Understanding: Good understanding of lead management, sales funnels, opportunity stages, follow-ups, and B2B sales processes.
- Communication: Excellent written and verbal communication skills with the ability to communicate professionally with customers and internal stakeholders.
- Analytical Skills: Ability to interpret sales data, identify trends, and translate information into actionable insights.
- Organizational Skills: Strong ability to manage multiple priorities, deadlines, follow-ups, and stakeholders simultaneously.
- Attention to Detail: High level of accuracy in CRM management, reporting, and customer communication.
- Ownership: A proactive approach with the ability to independently follow through on responsibilities and ensure closure.
- Collaboration: Ability to work effectively with Sales, Marketing, Customer Success, and other cross-functional teams.
A Typical Week Might Include
- Preparing and circulating weekly Inside Sales MIS and pipeline reports.
- Reviewing CRM data and following up with the team on missing or outdated information.
- Tracking leads generated through campaigns, inbound enquiries, events, and other channels.
- Qualifying and prioritizing incoming leads before assigning them to sales representatives.
- Monitoring pending follow-ups, demos, proposals, and customer responses.
- Coordinating with sales representatives to ensure high-priority opportunities continue moving through the pipeline.
- Communicating with prospects to follow up on enquiries, demos, or pending information.
- Analysing sales performance and highlighting bottlenecks during weekly reviews.
- Coordinating with Marketing and Customer Success teams on lead and customer-related requirements.
- Identifying opportunities to improve sales processes, reporting, and team productivity.
Grow With Us
At AssessPrep, we believe in creating opportunities for people to take ownership and grow with the organization.
As an Assistant Manager – Inside Sales Support, potential career paths include:
- Manager – Inside Sales Operations: Take ownership of sales operations, reporting, processes, CRM management, and sales productivity.
- Manager – Inside Sales: Progress into direct ownership of Inside Sales targets, pipeline management, and team performance.
- Sales Operations Manager: Lead sales planning, analytics, systems, processes, and operational strategy.
- Customer Success Manager: Transition into managing customer relationships, adoption, renewals, and retention.
Benefits
- Flexible working hours
- Comprehensive health insurance, including family coverage
- Learning and professional development budget
- Monthly health and wellness allowance
- Opportunity to work with international schools across 85+ countries
- High-growth environment with significant ownership and learning opportunities
Ready to Join Us?
Apply via LinkedIn or send your resume to jobs@assessprep.com.
We value ownership, clear communication, proactive problem-solving, and teamwork. You can expect a transparent and engaging recruitment process.
Join us in making a difference in education! 🚀
Click on Apply to know more.
