Hso India - Renewal Management
HSO
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- compliance
- CRM
- forecasting
- order processing
- SharePoint
- Business Central
About the role
HSO
Website:
hso.com
Job details:
Renewal Management – Responsibilities Outline
- End‑to‑End Renewal Ownership
- Own the full renewal lifecycle for all assigned customers from identification through execution and invoicing
- Ensure timely, accurate, and compliant renewals across subscriptions, licenses, and agreements
- Maintain renewal discipline to protect recurring revenue, continuity, and predictability
- Renewal Pipeline & Forecast Management
- Maintain a rolling renewal pipeline with clear visibility into timing, value, and risk
- Align renewal close dates with contract and subscription terms
- Support revenue forecasting and retention reporting in partnership with Sales Ops and Finance
- Cross‑Functional Coordination
- Partner closely with Sales, Finance, and Sales Operations to execute renewals efficiently
- Coordinate with Account Managers on customer communication, pricing, and contract alignment
- Escalate renewal risks, exceptions, or delays to leadership as needed
- Subscription & Licensing Management
- Manage renewals across:
- CSP subscriptions
- HSO IP subscriptions
- ISV licenses
- On‑premise products (e.g., GP, Business Central)
- Validate renewal terms, quantities, pricing, and product alignment prior to execution
- Ensure renewals reflect current customer usage and entitlements
- CRM & Data Accuracy
- Ensure renewal opportunities are accurately created and maintained in CRM
- Validate required renewal fields (term, close date, revenue, contracts)
- Maintain clean data to support forecasting, reporting, and compliance
- Order Processing & Vendor Coordination
- Place renewal orders with Microsoft and ISV vendors as applicable
- Reconcile vendor confirmations and invoices against renewal terms
- Coordinate with Finance to ensure timely and accurate customer invoicing
- Revenue Retention & Risk Management
- Identify at‑risk renewals early and support mitigation strategies
- Track and resolve pricing, product, or entitlement discrepancies
- Minimize churn and revenue leakage through proactive renewal management
- Compliance & Contract Governance
- Ensure all renewals align to executed agreements and MSAs
- Confirm required documentation is stored in approved systems (e.g., SharePoint)
- Support audit readiness and contractual compliance
- Stakeholder & Customer Support
- Act as a trusted operational point of contact for renewal questions
- Support Sales with licensing complexity, quoting questions, and renewal structuring
- Coordinate customer communications related to renewal timing and execution
- Reporting & Continuous Improvement
- Support renewal performance reporting (volume, value, timing, exceptions)
- Identify process gaps, inefficiencies, or automation opportunities
- Contribute to documentation, SOPs, and scalability improvements
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