Website:
7ocean.club
Job details:
Company Description 7 Ocean Fitness Club © is a high-end fitness destination committed to delivering a premium experience to every member. The club offers a wide range of world-class services and amenities designed to support diverse fitness goals and lifestyles. With a focus on creating a luxurious and motivating environment, 7 Ocean Fitness Club © combines modern facilities with personalized attention. Team members are encouraged to contribute to an atmosphere that promotes wellness, professionalism, and exceptional guest satisfaction.
Role Description The Guest Relations Executive is a full-time, on-site role based at 7 Ocean Fitness Club © in Gurugram. This role is responsible for welcoming members and guests, managing front desk operations, and ensuring a smooth and positive experience from arrival to departure. Day-to-day tasks include greeting visitors, handling check-ins and membership inquiries, answering calls, and responding to questions about services, schedules, and amenities. The Guest Relations Executive also supports sales activities by presenting membership options, guiding prospects through club offerings, and assisting with sign-ups and renewals. Additional responsibilities include coordinating with fitness and operations staff, addressing concerns in a timely manner, maintaining accurate records, and upholding high standards of cleanliness and professionalism at the reception area.
Qualifications
- Strong Guest Relations and Customer Service skills to ensure a welcoming, professional, and solution-oriented experience for all visitors.
- Excellent Communication abilities, including clear verbal and written communication, active listening, and confident interaction with diverse guests.
- Proven Sales capabilities to present membership plans, explain service benefits, and support conversions and renewals.
- Experience with Receptionist Duties such as managing front desk operations, phone and email handling, scheduling, and basic administrative tasks.
- Prior experience in hospitality, fitness, or service-oriented environments is preferred.
- Ability to work flexible shifts, including weekends and evenings, as required by club operations.
- Proficiency with basic computer systems and member management or CRM software.
- Professional appearance, positive attitude, and a strong commitment to member satisfaction and teamwork.
Click on Apply to know more.