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About Us
HULP is a premium, tech-enabled home operating system designed for modern urban households. We combine human coordination, structured workflows, and technology to help busy families manage everyday life seamlessly.
We are hiring a Home Maintenance Associate to own end-to-end execution of residential maintenance requirements, ensuring every home is maintained proactively with exceptional quality, responsiveness, and care.
This is a highly execution-oriented role responsible for managing home maintenance across plumbing, electrical, carpentry, civil work, painting, waterproofing, HVAC, appliances, renovations, preventive maintenance, vendor management, and on-ground service delivery.
The ideal candidate comes from a strong home maintenance, residential services, technical operations, facility services, or vendor management background and enjoys solving problems, coordinating stakeholders, and ensuring flawless execution.
What You Will Own
• Coordinate and manage end-to-end execution of residential home maintenance requests
• Conduct on-site inspections to identify issues and recommend appropriate maintenance solutions
• Diagnose maintenance requirements across plumbing, electrical, carpentry, civil work, painting, waterproofing, HVAC, appliances, and interiors
• Identify, evaluate, and coordinate with technicians, contractors, vendors, and specialised service partners
• Obtain quotations, compare options, negotiate where required, and present recommendations
• Plan, schedule, and oversee repair, installation, renovation, and preventive maintenance activities
• Supervise on-site execution to ensure quality standards, timelines, workmanship, and customer satisfaction
• Drive seamless coordination between customers, vendors, contractors, technicians, and internal teams
• Maintain maintenance schedules, AMCs, warranties, service records, operational trackers, and documentation
• Ensure timely follow-ups and proactive communication across all stakeholders
• Identify execution bottlenecks and resolve on-ground issues before they impact service quality
• Support process improvements, vendor performance, and operational efficiency initiatives
• Ensure accuracy, responsiveness, and operational excellence across all assigned tasks
Who We're Looking For
• 2–5 years of experience in Home Maintenance, Residential Services, Technical Operations, Property Maintenance, Facility Services, Vendor Management, or similar functions
• Strong understanding of plumbing, electrical systems, carpentry, civil work, painting, waterproofing, HVAC, appliances, and residential maintenance
• Excellent vendor management and stakeholder management skills
• Experience coordinating multiple vendors, contractors, and maintenance projects simultaneously
• Strong problem-solving, planning, and execution capabilities
• Strong organisational skills with exceptional attention to detail
• Comfortable working on-site as well as maintaining operational trackers and documentation
• Ability to operate in fast-paced, execution-heavy environments
• High ownership, accountability, and follow-through
Preferred Experience
• Experience in premium residential maintenance, luxury homes, home services, hospitality, concierge services, or technical operations environments
• Exposure to vendor management, contractor coordination, sourcing, procurement, quotation management, and AMC management
• Experience handling renovation projects, preventive maintenance programmes, and quality inspections
• Familiarity with operational reporting, process improvement, and workflow management
Core Competencies
Home Maintenance
Residential Maintenance
Technical Operations
Vendor Management
Contractor Management
Service Delivery
Preventive Maintenance
Technical Troubleshooting
Site Inspections
Quality Assurance
Stakeholder Management
Project Coordination
Problem Solving
Documentation & Reporting
Operational Excellence
Why HULP
• Opportunity to work at the centre of a premium home operations platform
• Exposure to diverse residential maintenance challenges and real-world problem solving
• High ownership from day one
• Fast-paced learning environment with significant growth opportunities
• Opportunity to work closely with operations and leadership teams
This role is ideal for someone who enjoys solving technical problems, coordinating multiple stakeholders, managing vendors, and ensuring flawless execution. If you thrive on ownership, organisation, quality, and making homes function seamlessly, you'll fit right in at HULP.
Click on Apply to know more.
