Website:
theartcollectible.com
Job details:
Location: ON-SITE - Gurugram, India
Experience Required: 0.5 - 2 Years
Key Responsibilities
1. Lead Management & Follow-Up
- Manage and respond to all incoming leads across channels.
- Assess lead quality, identify fit, and categorize leads appropriately.
- Ensure timely follow-up to maximize conversion potential.
2. Customer Support (D2C)
- Serve as the first point of contact for customer queries across channels (email, WhatsApp, social, etc.).
- Resolve issues around orders, returns, exchanges, and product questions promptly and warmly.
- Escalate complex cases to the right team and follow through to resolution.
3. Inventory Management
- Intake new stock and log it accurately into the system.
- Maintain live, accurate inventory counts and update the tracker regularly.
- Flag low-stock, discrepancies, and reorder needs before they cause issues.
4. Operations
- Coordinate order fulfilment, shipping, and dispatch end to end.
- Track shipments, manage courier/logistics communication, and resolve delivery issues.
- Ensure smooth handover between internal teams and clients.
5. Tracking & Reporting
- Maintain and update Excel/Google Sheets for leads, inventory, orders, and support status.
- Track follow-ups, responses, and conversion/fulfilment outcomes.
- Flag high-priority items promptly and ensure relevant teams take action.
6. Process Optimization
- Identify gaps across lead flow, support, inventory, and shipping.
- Help streamline systems to improve efficiency and response time.
To apply, email hello@theartcollectible.com with:
- Resume/LinkedIn
- A quick note on why you're a fit
Click on Apply to know more.