Website:
iccsdigx.com
Job details:
Role purpose
To own frontline hiring at scale across all ICCS delivery centres. The role is accountable for delivering 500–1,000 frontline joiners per month at a controlled cost per hire and a predictable offer-to-join conversion, so that operations never lose revenue to seat vacancy.
Key responsibilities
• Own the pan-India frontline hiring plan against the operations ramp and replacement forecast.
• Lead a team of 15–25 recruiters across multiple delivery centres.
• Build and manage the source mix — walk-ins, employee referrals, job portals, hiring vendors, training and upskilling partners, and campus.
• Drive walk-in volume at every site through local market activation, field sourcing and referral campaigns.
• Own the hiring funnel metrics: source-wise yield, cost per hire, selection ratio, offer-to-join, joining-to-certification conversion and hiring TAT.
• Manage hiring vendor panels including commercials, quality and payout discipline.
• Support new site launches and large client ramps with surge hiring capability.
• Partner with training to reduce early-stage drop-out between offer, joining and go-live.
Must have
• Has personally owned frontline hiring of at least 400–500 joiners per month in a domestic BPO or contact centre environment.
• Managed a distributed recruiter team of 15 or more across multiple cities.
• Can articulate source-wise hiring economics — cost per hire and yield by channel — from their own numbers.
• Direct experience generating walk-in footfall at scale, not only portal and vendor-led hiring.
• Experience across multiple delivery locations, including tier-2 markets.
Preferred
• Experience launching hiring for a greenfield delivery centre.
• Familiarity with applicant tracking systems and hiring analytics.
Do not Apply
• IT or ITES lateral and niche-skill recruiters with no bulk frontline hiring background — a fundamentally different discipline.
• Candidates whose volume numbers are team aggregates they did not own.
• Single-site experience only.
Click on Apply to know more.