Festo
Website:
festo.com
Job details:
Job Overview:
In this role, you will be responsible for serving customers globally by managing and resolving daily inquiries and cases at the first level through Case Management across all customer segments. You will be the primary point of contact to ensure timely, accurate, and efficient handling of customer requests, contributing to overall customer satisfaction and service excellence.
Your job:
- Respond to written customer inquiries (price and availability requests, order tracking, and complaints) through the case management and serve as the primary point of contact for external customers
- Route cases to the appropriate internal teams (e.g., technical inquiries to Technical Support) to ensure accurate and efficient handling
- Actively monitor and follow up on open cases to ensure timely resolution and high levels of customer satisfaction
- Document all case activities, actions taken, and outcomes to ensure transparency and enable effective follow-up
- Promote the use of efficient customer service channels to enhance the overall customer experience
- Contribute to the continuous improvement of processes by updating the knowledge base and sharing best practices and improvement ideas
- Take ownership of personal learning and development to build strong knowledge of products, processes, and systems
Your qualification:
- Bachelor’s degree in Science (Physics, Chemistry, or Mathematics) with 2–3 years of relevant experience, preferably within multinational organizations
- Excellent written and verbal communication skills in English, with the ability to support a global customer base and a strong problem-solving skills with a customer-focused mindset
- Prior experience in customer service or involvement in process improvement initiatives, particularly those related to automation and operational efficiency is an advantage
Click on Apply to know more.
