Haulmate
Website:
haulmate.com
Job details:
PLease DO Not Call : DM on Whatsapp Please 9211325353
Customer Service Support Specialist, Level I,II and Senior CSSS
Location: South Delhi , Near Hauz Khas Kalu Sarai
Employment Type: Full-time
Shift: Rotational (24×7 Operations, including Night Shifts)
Preference: South Delhi within 5KM Range
Send Resumes to HR : Cell# 9211325353 , souvik@haulmate.com
About Us
We are a U.S.-focused trucking support company providing 24×7 customer service and logistics support to clients across the United States. We are looking for experienced customer service professionals who excel in communication, problem-solving, and delivering exceptional customer experiences in a fast-paced environment.
Key Responsibilities
- Handle customer interactions through voice and chat channels professionally and efficiently.
- Resolve customer queries, concerns, and escalations while maintaining high service standards.
- Coordinate with internal teams to ensure timely resolution of customer requests.
- Provide accurate information and maintain detailed records in CRM and support systems.
- Meet productivity, quality, and customer satisfaction targets.
- Build positive customer relationships through effective communication and problem-solving.
- Follow company processes and ensure compliance with client requirements.
Requirements
- Bachelor's degree, diploma, or equivalent qualification.
- 3–5 years of experience in an International BPO handling both Voice and Chat processes is mandatory.
- Excellent verbal and written English communication skills.
- Strong customer handling, conflict resolution, and interpersonal skills.
- Ability to multitask and perform effectively in a fast-paced environment.
- Proficiency in CRM tools and MS Office applications is preferred.
- Willingness to work rotational shifts, including night shifts aligned with U.S. business hours.
- Fluent, natural English communication.
- Clear pronunciation and strong enunciation.
- A neutral or minimal accent that is readily understood by North American customers.
- Confidence handling high-volume phone conversations.
What We Offer
- Competitive salary with performance-based incentives.
- Opportunities for learning and professional development.
- Clear career progression:
- Customer Service Support Specialist → Team Lead → Assistant Manager → Operations Manager
- Supportive work culture, employee engagement activities, and long-term career opportunities.
Click on Apply to know more.
