Delite Kom Limited
Website:
delitekom.com
Job details:
Customer Support Executive (CRM)
Delite Kom Limited – Jhandewalan, New Delhi
Experience: Minimum 2 years in Customer Support / CRM / Customer Relationship Management
Salary: ₹17,000 – ₹20,000 per month
Openings: 02
Work Type: Office-based
Working Hours: 10:00 AM – 6:15 PM (Monday–Saturday)
Joining: Immediate
ABOUT THE ROLE
We are looking for a proactive and customer-focused CRM Executive to manage customer communication, service coordination, and customer follow-ups. The ideal candidate should have excellent communication skills, be comfortable speaking with customers over the phone, and possess strong follow-up abilities to ensure timely resolution of customer requests.
KEY RESPONSIBILITIES
• Call customers for feedback, ratings, and pre/post-order follow-ups.
• Call and follow up on enquiries generated through Google & Meta ad campaigns.
• Handle customer queries, complaints, returns, and coordinate installations to ensure timely resolution.
• Coordinate with factories, logistics, service, and internal teams for smooth order execution and timely task closure.
• Maintain CRM records, customer data, daily follow-up reports, documentation, and email communication.
• Build and maintain positive customer relationships through professional and courteous communication.
REQUIRED SKILLS
• Excellent communication, customer handling, and follow-up skills.
• Strong coordination and problem-solving ability.
• Proficiency in Google Sheets, MS Excel, MS Word, and Email.
• Good documentation and record-keeping skills.
• Basic spoken and written English with professional telephone etiquette.
CANDIDATE REQUIREMENTS
• Minimum 2 years of experience in CRM, Customer Support, Customer Care, Back Office, or Client Coordination.
• Comfortable making and receiving customer calls throughout the day.
• Basic computer knowledge.
• Positive attitude and willingness to learn.
• Immediate joiners preferred.
TO APPLY
Contact: Indu – 9599953077
Email: hr15.dkl@gmail.com
Office Address:
Rani Jhansi Road, Jhandewalan, New Delhi – 110055
Interview Timings:
11:00 AM – 6:00 PM (Monday–Saturday)
Click on Apply to know more.