Svenska Design Hotels
Website:
svenskahotels.com
Job details:
Position: Front Office Executive/ Senior Associate/ Supervisor/ Duty Manager
Company: Svenska Design Hotels, a European chain of boutique hotels from Sweden
Location: 5-star Luxury Hotel in Kakinada, Andhra Pradesh
Salary: Rs. 2.40 to Rs. 3.00 lakhs per annum
Qualifications: Undergraduate degree/ diploma in hotel management
Experience: Min. 5 years front office experience in hotels essential
Language Skills: Proficiency in English (essential) and Telugu (desirable)
Responsibilities:
- Guest Engagement: Greet and welcome guests with warmth and professionalism, providing personalised assistance throughout their stay, ensuring utmost satisfaction.
- Team Leadership: Supervise and mentor the front office team, fostering a collaborative and service-oriented environment.
- Operational Excellence: Manage guest check-ins, check-outs, and reservations efficiently, ensuring seamless processes. Handle guest concerns promptly and effectively.
- Communication: Demonstrate excellent English communication skills to engage with diverse clientele, responding to inquiries and providing accurate information.
- Hospitality Expertise: Utilise your hospitality degree/diploma to uphold high standards of service, ensuring every guest encounters the unique essence of Svenska Design Hotels.
- Revenue Optimisation: Collaborate with the sales and marketing teams to drive upselling and cross-selling opportunities, contributing to the hotel's financial success.
- Training and Development: Conduct training sessions to enhance team members' skills, ensuring consistent service excellence.
Apply to hr.kakinada@svenskahotels.com with your resume and current/ expected compensation
Click on Apply to know more.