zolo
Website:
zolostays.com
Job details:
About This Job
Zolo
Location: Bengaluru, Karnataka, India
Work Mode: On-site
Industry: Hospitality
Job Description
Hotel Manager
Z Hotels | Zolo
Own the hotel. Build the team. Deliver a consistently wow service experience at scale.
Package Offered: 7 Lpa - 9 Lpa
Why this role exists
Z Hotels is committed to delivering a consistently high-quality stay experience through well-maintained properties, quality food, exceptional service, and strategically located hotels. As we scale, the challenge is not just running hotels — it is ensuring consistency of experience, discipline in execution, and strong business performance across every property. This role exists to ensure that each hotel operates as a well-controlled, high-performing business unit — where guest experience, team capability, and financial outcomes are all driven together.
If the Hotel Manager is strong, the hotel runs smoothly.
If the Hotel Manager is weak, inconsistency, cost leakages, and poor guest experience follow quickly.
Your mandate is clear
Own the hotel end-to-end as a business unitDeliver a consistent, clean, and high-quality guest experienceBuild and lead a strong, accountable team across functionsEnforce operational discipline and eliminate execution gapsHandle escalations and high-pressure situations with controlDrive revenue, control costs, and protect profitability
This is not a supervision role. It is full ownership of the hotel and its outcomes.
About Zolo And Z Hotels
Finding dependable accommodation has historically been fragmented and inconsistent. People settled for compromises because the system offered few trustworthy options. Zolo reimagined living and hospitality as a connected journey.
Zolo Coliving simplifies urban living.
Z Vacations enables meaningful travel experiences.
Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.
Today, over 100,000 people trust Zolo across different phases of life. Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.
What You Will Be Responsible For
Own Business Performance & Outcomes
Take full ownership of revenue, occupancy, cost, and profitabilityTrack daily performance metrics and take corrective actionsIdentify revenue opportunities and eliminate cost leakagesDrive property-level performance reviews and accountabilityBalance guest experience with financial outcomes
Deliver Consistent Guest Experience
Design and monitor the end-to-end guest journeyEnsure clean, well-maintained rooms and common areasDrive consistency in service across front office, housekeeping, and foodMonitor guest feedback and reviews daily and act on insightsIdentify key moments that drive guest delight and dissatisfaction
Build and Lead a High-Performing Team
Hire, train, and upgrade team members across functionsBuild a strong second line (FO, HK, F&B leads)Set clear expectations and enforce accountabilityCoach team on service standards, communication, and professionalismIdentify and act on underperformance early
Drive Execution Excellence & Process Discipline
Ensure SOP adherence across all operational areasMaintain consistency across shifts and teamsIdentify operational gaps and fix them quicklyEnsure strong coordination between front office, housekeeping, and foodMaintain high standards of hygiene, grooming, and presentation
Handle Escalations & High-Pressure Situations
Take immediate ownership of guest and operational escalationsManage peak-time pressure with structured decision-makingResolve issues with speed, clarity, and confidenceCoordinate across teams to ensure quick resolutionConduct post-incident reviews and prevent recurrence
Drive Revenue & Commercial Discipline
Monitor pricing, occupancy trends, and conversionDrive upselling, walk-ins, and local demand generationControl discounting and prevent revenue leakageAlign with central sales and revenue teamsUnderstand and act on the link between ratings and revenue
Maintain Reporting & System Discipline
Ensure accuracy and real-time updates in systems (PMS, reports)Maintain clean and reliable daily reportingTrack key metrics and flag risks earlyReview discrepancies and ensure data reliabilityUse data to drive decisions and improve performance
What success looks like after 12 months
Hotel delivers a consistently clean, smooth, and wow guest experience dailyStrong and stable team with clear ownership across functionsHigh and improving guest ratings driven by service qualityMinimal operational errors and escalationsStrong control over revenue, costs, and profitabilityImproved upgrade conversion and disciplined pricingReliable, accurate, and timely reporting
The hotel feels structured, calm, and consistently high quality — even during peak pressure.
Who this role is for
You Will Likely Thrive Here If
You take ownership of outcomes, not just tasksYou think in terms of business performance, not just operationsYou are comfortable leading teams and holding people accountableYou stay calm and structured in high-pressure situationsYou notice gaps in execution and fix them quicklyYou believe consistency comes from systems, not individuals
Experience we value
4–8 years of experience in operations or customer-facing rolesPrior experience managing teams and handling shift-based operationsStrong exposure to customer experience and escalation handlingExperience in SOP-driven environments with execution disciplineAbility to manage both people and performance
Hospitality experience is not mandatory.
Ownership mindset, leadership ability, and execution discipline are critical.
The impact you will have
You Will Define How Every Guest Experiences The Hotel.
You will build and scale a team that delivers consistent quality every day.
You will directly influence ratings, repeat stays, and financial performance.
Why join now
Z Hotels is entering a rapid expansion phase across markets.
As we scale, consistency of execution and guest experience will define brand strength.
This role is critical in ensuring that growth strengthens — not dilutes — customer trust.
If you believe strong businesses are built through ownership, discipline, and leadership — this is the right opportunity.
Click on Apply to know more.