Website:
aspamscottish.com
Job details:
Job Purpose
To manage ASPAM Scottish School's front office as the first point of contact for parents, students, visitors, staff and external stakeholders, ensuring professional communication, efficient visitor management, accurate record keeping, and a welcoming and secure school environment.
Key Responsibilities
- Manage reception and ensure a professional, welcoming and well-organised front office.
- Attend and route incoming calls/IVR calls promptly and courteously.
- Welcome and guide parents, visitors, vendors and guests as per school protocol.
- Maintain visitor registers, appointment records, courier/dispatch records and other front-office documentation.
- Handle parent enquiries professionally and route concerns to the appropriate department.
- Support admission enquiries, campus visits, registrations and follow-ups as assigned.
- Coordinate appointments and meetings with the Principal, leadership and departments.
- Receive and distribute official documents, couriers and communications.
- Provide front-office support during PTMs, orientations, examinations and school events.
- Maintain confidentiality of student, parent, staff and school information.
- Coordinate with security for visitor verification and access control.
- Escalate complaints, emergencies and sensitive matters to the concerned authority.
- Follow school policies, child-safety protocols, code of conduct, grooming and discipline standards.
Key Performance Indicators
Visitor Management: 100% compliance with visitor-entry procedures
Call Handling: Prompt, courteous and accurate communication
Records: 100% accurate and updated front-office registers
Parent Service: Timely, professional and solution-oriented response
Confidentiality: Zero unauthorised disclosure of information
Attendance & Discipline: 100% adherence to assigned timings and school protocols
Event Support: Timely and error-free coordination
Required Competencies
Excellent communication skills, pleasant personality, professional etiquette, patience, multitasking ability, customer-service orientation, computer proficiency, attention to detail, problem-solving ability, confidentiality and a strong sense of responsibility.
Qualification & Experience
Qualification: Graduate in any discipline
Experience: 1–3 years in front office/reception/customer service/school administration preferred.
Languages: Good command of English and Hindi.
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