Website:
flippedclassroom.co.in
Job details:
- Location: Lajpat Nagar, New DelhiExperience: 1–2 YearsWorking Days: 6 Days a WeekAbout the RolePlayhouz Studio is looking for a friendly, confident, and organised Front Desk & Operations Executive who can manage the front desk while also taking responsibility for the smooth day-to-day operations of the studio.The ideal candidate should be comfortable interacting with customers, handling bookings and enquiries, coordinating with staff, and ensuring that the studio is well-managed throughout the day.Key ResponsibilitiesFront Desk & Customer HandlingWelcome and assist customers and visitors at the studio.
- Handle walk-in customers, phone calls, WhatsApp enquiries, and bookings.
- Provide information about studio services, packages, timings, and availability.
- Manage customer check-ins, bookings, and basic billing/payment coordination.
- Handle customer queries and resolve routine concerns professionally.
- Maintain a friendly and professional front-desk experience.
- Operations ManagementOversee the studio's day-to-day operational activities.
- Ensure the studio is clean, organised, presentable, and ready for customers.
- Coordinate with staff and service providers for daily requirements.
- Monitor studio schedules, bookings, and room/space availability.
- Ensure all facilities, equipment, and supplies are available and in working condition.
- Maintain basic inventory and inform management about shortages or requirements.
- Coordinate opening and closing procedures where required.
- Ensure operational processes are followed properly.
- Administrative ResponsibilitiesMaintain daily records of bookings, enquiries, payments, and customer details.
- Prepare basic daily/weekly operational reports.
- Coordinate with management regarding customer feedback, operational issues, and requirements.
- Follow up on pending customer payments or booking confirmations when required.
- Assist with basic administrative and coordination tasks.
- Candidate Requirements1–2 years of experience in Front Desk, Reception, Operations, Hospitality, Customer Service, Events, or a similar role.
- Confident, presentable, and friendly personality.
- Excellent customer-handling and communication skills.
- Good organisational and multitasking abilities.
- Comfortable handling calls and WhatsApp enquiries.
- Basic knowledge of MS Office, Excel/Google Sheets preferred.
- Ability to independently handle routine operational responsibilities.
- Good problem-solving skills and attention to detail.
- Hindi communication is absolutely fine; basic working English is preferred.
- Candidates who have worked in a studio, hospitality, events, entertainment, fitness, kids' activity, or customer-facing environment will be preferred.
What We’re Looking ForSomeone who can be the face of the studio at the front desk while also ensuring that the daily operations run smoothly.📍 Location: Lajpat Nagar, New Delhi💼 Experience: 1–2 Years
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