Centre for Hearing®
Website:
centreforhearing.org
Job details:
Position: Front-Office Coordinator cum Receptionist
Work location: Sector - 27, Noida.
Job Summary: A well-trained front desk employee is the start of a five-star patient experience. We are looking for a smart receptionist with excellent verbal and written skills, with a positive attitude who will be responsible for greeting clients and visitors to our office, answering calls, addressing visitor’s questions and needs & providing an overall welcoming environment, manage patient appointments, Coordinate with team members regarding scheduling and capture all information pertaining to patient visits, Handle inquiries related to sales, purchases, service etc.
Working days: 6 Days – Monday to Saturday, 10.30am to 7.30pm
Preferred skills:
· Admin and front desk management
· Customer Service Experience.
· Answering phones in a professional manner and routing calls as necessary.
· Effective Written and Verbal Communication skills. Friendly Attitude.
· Ability to stay calm under pressure Ability to Multitask.
· Organized and Detail-Oriented.
· Competency in Microsoft applications including Word, Excel, and Outlook.
· Supply Management.
Must Have:
· Computer: Basic Knowledge + MS Office + Tally(preferred)
· Qualification needed: Graduate
· Experience: 2+ years in facing customer/hospitality.
· Preferred language known: English, Hindi
· Ideally should live close by to the clinic
Key Responsibility:
· Greet and attend to visitors and patients at the clinic.
· Ensure visitor comfort and provide assistance as required.
· Collect patient details and case histories accurately.
· Manage payment collections and maintain expense records.
· Identify and finalize camp locations in coordination with management.
· Plan, coordinate, and execute outreach camps.
· Conduct post-camp follow-ups and maintain related documentation.
· Perform timely banking tasks.
· Maintain day-book entries and update ERP software regularly.
· Oversee stock and inventory management.
· Handle courier dispatches and receipts.
· Supervise overall clinic operations, including cleanliness and maintenance.
About the Company:
Anand Hearing Care Pvt Ltd is a leading chain of audiology and hearing aid dispensing centres in North India. With Head Office in Chandigarh and 15 clinics in Chandigarh, Delhi NCR and Punjab, the company has a good presence to leverage for future growth and expansion.
The company is promoted by Mr TS Anand, a leading figure and visionary in the audiology and hearing care market. Hearing care in India has been growing at a rapid pace owing to existing under-penetration and increasing awareness in the population. The industry offers a great opportunity to bid deep and build strong relationships with stakeholders.
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