embrace
Website:
embracelives.com
Job details:
Job Description: Front Office Executive
Location: Gurgaon (Full time/in office role)
Type: Full-Time
Start Date: ASAP
About eMbrace
At eMbrace, we are on a mission to make quality mental healthcare accessible for children, adolescents, and adults, with a special focus on neurodivergent individuals. Our evidence-based, holistic approach ensures individuals receive the support they need at every stage of their journey. Join us in building a platform that creates meaningful impact in mental health and developmental care.
Role OverviewAs the Front Office Executive at eMbrace Gurgaon, you will be responsible for overseeing the smooth daily functioning of our offline centre while also being the first point of contact for clients. This role blends operational oversight with front desk excellence, ensuring client satisfaction, streamlined therapy scheduling, and administrative efficiency. You will play a crucial role in ensuring that our therapists can deliver high-quality care in a well-managed and supportive environment.
Key ResponsibilitiesClient Interaction & Front Desk Duties
- Welcome clients with warmth, empathy, and professionalism—in person and across communication platforms.
- Respond promptly to phone calls, WhatsApp messages, emails, and walk-ins regarding service queries.
- Convert new client enquiries into confirmed appointments through timely and informative follow-ups.
- Book, confirm, and reschedule appointments based on therapist availability.
- Provide clear and accurate information about eMbrace’s services, pricing, and packages.
- Ensure client intake forms and documentation are completed prior to appointments.
Operational Support- Oversee the day-to-day functioning of the centre including cleanliness, supplies, and general upkeep.
- Coordinate with vendors, housekeeping, and support staff as needed.
- Ensure therapist schedules and room allocations are optimized and smooth.
- Support therapists with materials or tools they may require before or after sessions.
Billing & Payment Coordination
- Raise invoices for sessions, assessments, and packages.
- Track payments, share reminders for pending dues, and handle reconciliations.
- Assist clients with payment methods (UPI, cash, online transfer) and issue receipts accordingly.
Administrative Coordination- Maintain accurate logs of appointments, cancellations, and no-shows on Microsoft excel sheets
- Keep records of daily footfall, cash flow, and relevant front-desk metrics.
- Flag any system, process, or client concerns to the operations team in a timely manner.
- Support any documentation, audits, or administrative projects as assigned.
Qualifications & Skills- Bachelor’s degree in business administration, psychology, hospitality, or relevant fields.
- 2+ years of relevant experience in a clinic, wellness center, or customer service setting. Overall 3-4 years of work experience
- Strong communication (English and Hindi), interpersonal, and organizational skills.
- Proficiency in MS Office, Google Workspace, and basic invoicing tools.
- Empathetic, client-friendly demeanor with a proactive and solution-oriented mindset.
Why Join Us?- Impact: Be part of a mission-driven organization transforming lives through mental health care.
- Growth: Lead initiatives that shape the future of mental health services.
- Culture: Work in a collaborative, innovative, and inclusive environment.
- Benefits: Competitive salary, health insurance, professional development opportunities, and more.
Application ProcessIf you’re ready to lead and innovate in the mental health space, we’d love to hear from you! Please send your CV detailing your experience and vision for this role to info@embracelives.com with the subject line “Application for Front Office Executive - Gurgaon.”
To know more about us: www.embracelives.com
Click on Apply to know more.
