Vetic
Website:
vetic.in
Job details:
Company Description Vetic is a seed-funded pet healthcare startup founded by experienced healthcare and hospitality leader Gaurav Ajmera (Ex-COO, OYO & Ex-CBO, Pristyn Care). The company focuses on integrating technology with modern medical infrastructure to deliver best-in-class veterinary care and a superior clinic experience for pets and pet parents. Vetic clinics provide advanced diagnostic capabilities, including X-Ray and other cutting-edge equipment, along with comprehensive super specialty and grooming services under one roof. By bringing together an outstanding pool of veterinarians, Vetic promotes collaborative, multidisciplinary care to diagnose, treat, and prevent diseases in pets. This one-of-a-kind initiative aims to elevate the standard of pet clinics and make high-quality care more accessible and convenient.
Role Description The Front Desk Manager is responsible for overseeing day-to-day reception operations, ensuring a welcoming and efficient experience for clients and their pets. This full-time, on-site role is based at our clinic in Mumbai and includes managing front desk staff schedules, coordinating appointments, and maintaining smooth patient flow throughout the day. The Front Desk Manager will handle client inquiries, registrations, billing coordination, and follow-ups, while maintaining accurate records and supporting clinic operations. This role also involves collaborating with clinical and grooming teams, managing waiting areas, resolving escalated client concerns, and reinforcing service standards that reflect Vetic’s commitment to compassionate, high-quality pet care.
Qualifications
- Strong customer service and client relationship skills, with a focus on empathy, professionalism, and clear communication.
- Experience in front desk, reception, or office administration, ideally in healthcare, veterinary, hospitality, or related service industries.
- Proficiency with appointment scheduling, basic billing processes, and use of digital tools or clinic management systems.
- Team management capabilities, including task delegation, performance monitoring, and coordination across clinical and support staff.
- Organizational and time-management skills for handling multiple priorities, walk-ins, and emergency cases in a fast-paced environment.
- Ability to maintain confidentiality of client and patient information and adhere to clinic policies and protocols.
- Comfort working around animals and understanding the needs of pet parents; prior experience in pet care or veterinary settings is an advantage.
- Minimum of a bachelor’s degree or equivalent experience in business, hospitality, healthcare administration, or a related field.
- Fluency in English and local languages spoken in Mumbai, with strong verbal and written communication abilities.
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