Vivriti Asset Management
Website:
vivritiamc.com
Job details:
Company Description Vivriti Asset Management, part of the Vivriti Group, is a fund manager focused on fixed-income funds that invest in enterprises, supported by rigorous fundamental research and sectoral insights. The team has over a decade of experience in assessing and investing in Indian credit markets, offering deep domain expertise to investors. Its sister entity, Vivriti Capital, has built India’s largest tech-enabled marketplace for enterprise debt, with 400+ institutional participants and more than US$ 3.5 billion mobilized over the past three years. Vivriti Asset Management Private Limited is a SEBI-registered Alternate Investment Fund (AIF) Investment Manager and Portfolio Manager (co-investment services only), operating within a robust regulatory framework. Additional information on SEBI registration is available at https://thinktank.vivritiamc.com/sebi-registration-details/.
Role Description The General Manager – Investor Relations and Customer Experience is a full-time, on-site role based in Mumbai. This role is responsible for managing relationships with existing and prospective investors, including regular communication, performance updates, and responding to queries in a timely and transparent manner. The General Manager will design and execute investor engagement initiatives, support fundraising efforts, prepare presentations and reports, and collaborate with investment and risk teams to deliver clear and accurate information. In addition, the role oversees end-to-end customer experience, setting and monitoring service standards, analyzing feedback, and driving process improvements to enhance satisfaction and retention. The position involves close coordination with internal stakeholders, participation in external events and meetings, and adherence to regulatory and compliance requirements in all investor interactions.
Qualifications
- Strong investor relations capabilities, including experience managing institutional and high-net-worth investors, presentation skills, and the ability to communicate complex investment concepts clearly.
- Customer experience and relationship management skills, with a track record of designing service journeys, handling feedback, and improving client satisfaction in financial services or related sectors.
- Knowledge of fixed-income products, Indian credit markets, and regulatory frameworks (including SEBI regulations), with the ability to interpret and apply compliance requirements in daily work.
- Analytical and strategic skills, including proficiency in data analysis, report preparation, performance tracking, and using insights to drive investor engagement and experience initiatives.
- Leadership and collaboration abilities, including team management, cross-functional coordination, and influencing stakeholders to deliver consistent, high-quality investor and customer outcomes.
- Excellent written and verbal communication skills in English; comfort presenting to senior stakeholders and external partners.
- Bachelor’s or Master’s degree in Finance, Business, Economics, or a related field; professional certifications (such as CFA or equivalent) are an advantage.
- Prior experience in asset management, investment banking, wealth management
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