Aditi Tracking
Website:
adititracking.com
Job details:
Job Description | CRM
Company Overview:
Aditi Tracking has been at the forefront of the telematics industry in India since 2011, offering innovative solutions for vehicle tracking and fleet management. With a commitment to excellence and cutting-edge technology, we empower businesses to optimize their operations and enhance productivity.
Website: https://www.adititracking.com/
Job Overview:
We are looking for a proactive and customer-focused CRM Executive cum Key Account Manager to join our team. In this role, you will handle outbound and inbound calls to prospective and existing clients, manage accurate records in the CRM system, and be allotted a dedicated set of existing customer accounts. For these accounts, you will act as the single point of contact for everything - from onboarding, training, and troubleshooting to query resolution, payment collection, and account growth. This role requires strong communication skills, an ownership mindset, patience in handling objections, and comfort working with CRM software and dialing systems.
Key Responsibilities:
- Outbound & Inbound Calls: Make outbound calls to prospective clients to pitch offerings, and handle inbound queries from existing users.
- CRM Data Management: Accurately record call outcomes, client feedback, payment status, and interaction details in the CRM software after every call.
- Objection Handling: Address client concerns and objections professionally and persuasively to keep the conversation moving forward.
- Follow-Ups: Call back interested or pending clients to move them toward closure, appointment scheduling, or resolution.
- Collections: Follow up with existing clients on pending payments/dues and ensure timely collection.
- Account Growth: Identify opportunities for upselling/cross-selling and new business development within the existing client base.
- Target Achievement: Meet daily/monthly quotas for lead generation, follow-ups, query resolution, collections, and account retention.
- Reporting: Maintain call logs and account-wise records, and share periodic updates with the reporting manager.
- Coordination: Work closely with the sales and support teams to ensure smooth handovers and follow-through on leads and accounts.
- Dedicated Account Ownership: Manage an assigned set of existing client accounts and act as their single point of contact for all queries, minor to major.
- Client Onboarding & Training: Handle onboarding of new/existing clients for products and services, and provide training on usage as required.
- Query Resolution & Troubleshooting: Address and resolve client queries and technical/service issues promptly, coordinating with internal teams wherever needed.
Skills & Qualifications:
- Experience: 1-3 years of experience in telecalling, inside sales, CRM/client servicing, key account management, or collections.
- Education: Any Graduate.
Skills:
- Strong verbal communication, active listening, and relationship-building skills.
- Hands-on experience with CRM software and basic computer/data entry.
- Ability to handle rejection and stay patient and professional during difficult calls.
- Comfortable handling collections conversations professionally and persistently.
- Ability to identify upsell/cross-sell opportunities within existing accounts.
- Ownership mindset - able to independently manage an allotted set of accounts end-to-end.
- Good command over English/local languages to avoid miscommunication.
- Strong time management and ability to multitask across high call volumes and a portfolio of accounts.
- Target-driven mindset with a track record of meeting quotas.
Contact-
careers@adititracking.com
HR Dept.
Employment Type: Full Time, Permanent
Role Category: Telecalling / CRM / Key Account Management
Industry Type: Telecom / ISP
Click on Apply to know more.