YoHo Designs
Website:
yohodesigns.com
Job details:
Assist in maintaining good relationships with clients and ensuring a positive client experience.
• Communicate with clients regularly and provide timely updates on project progress.
• Understand client concerns and coordinate with the concerned teams for quick resolution.
• Follow up with clients to ensure their issues and requests are properly addressed.
• Collect client feedback and share it with the concerned teams for improvement.
• Support the client onboarding process and ensure a smooth experience.
• Maintain regular communication with clients throughout the project journey.
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Identify opportunities to introduce relevant products or services to existing clients.
• Assist in client engagement activities, events, and other initiatives.
• Maintain proper records of client conversations, feedback, complaints, and resolutions.
• Support the preparation of basic reports related to client satisfaction and feedback.
• Handle client concerns professionally and escalate important issues to the manager.
• Coordinate with Sales, Design, Project, and other internal teams for smooth client handling.
• Proactively identify potential client concerns and help resolve them before they become major issues.
• Learn and follow company processes and continuously work on improving the client experience.
Skills & Requirements
• Fresh graduates from any relevant degree are welcome to apply.
• Good communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Good listening and problem-solving skills.
• Ability to understand client requirements and respond professionally.
• Good follow-up and coordination skills.
• Basic knowledge of MS Office, Google Workspace, or similar tools.
• Good organizational skills and attention to detail.
• Willingness to learn and adapt to new processes and software.
• Ability to work independently and as part of a team.
Click on Apply to know more.