Novotel / Ibis / Ibis Budget Southampton
Website:
accor.com
Job details:
Company Description Accor is a global hospitality group with more than 290,000 team members who place people at the center of every experience, creating memorable stays and fostering a culture of service and achievement. With 45 hotel brands across all segments and 5,600 properties worldwide, Accor offers everything from luxury five-star hotels and resorts to smart economy accommodations and serviced residences. The group leverages a fully integrated ecosystem of brands, personalized services, and expert solutions to continually reimagine hospitality and inspire new ways to discover the world. Accor is committed to meeting diverse guest needs while driving a positive impact locally and globally, ensuring hospitality benefits a broad community of guests, partners, and team members.
Role Description This is a full-time, on-site role for a Front Office Supervisor / Duty Manager located in Goa, India. The role involves overseeing day-to-day front office operations, including guest check-in and check-out, room allocation, and handling guest inquiries and feedback in a professional and timely manner. The supervisor / duty manager coordinates with housekeeping and other departments to ensure smooth operations, service consistency, and adherence to brand standards. Responsibilities include managing front office team members, supporting training and performance, resolving operational and guest-related issues, and ensuring compliance with safety, security, and company policies. The role also requires monitoring front office procedures, optimizing workflow, and contributing to a welcoming, efficient, and guest-centric environment.
Qualifications
- Candidates should possess strong front office and hotel operations skills, including experience with check-in/check-out processes, room assignment, and guest services.
- Candidates should possess excellent communication and interpersonal skills, with the ability to handle guest feedback, manage conflict, and coordinate with cross-functional teams.
- Candidates should possess leadership and people-management skills, including team supervision, coaching, scheduling, and performance support.
- Candidates should possess solid organizational and problem-solving skills, with attention to detail and the ability to make sound decisions under pressure.
- Candidates should possess proficiency in hotel management systems and basic computer skills; familiarity with Accor systems and brand standards is an advantage.
- Relevant experience in front office supervision or duty management in a hotel or resort environment, preferably in a similar category or international brand.
- Diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
- Ability to work flexible hours, including weekends and holidays, and a strong commitment to guest satisfaction and service excellence.
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