Vikas Medical Devices
Website:
vikasmedical.com
Job details:
Field Service Engineer / Executive – Support Service
Level: Executive / Mid-Level
Location: Shillong
Reporting To: Assistant Manager / Manager
Experience: 1–3 years in Medical Devices / Biomedical Equipment Service, Fresher can also be considered.
Education: B.E. / B.Tech / Diploma (Biomedical, Electronics, Electrical, or related field)
Role Overview
Responsible for the installation, maintenance, and repair of medical equipment at customer sites. The role requires strong analytical and troubleshooting abilities, a sound understanding of electrical safety, and interpersonal skills to communicate effectively with surgeons, medical staff, and hospital biomedical teams.
Key Responsibilities
- Perform preventive maintenance
- Diagnose hardware and software issues and carry out timely repairs to minimise downtime
- Install, configure, and integrate new medical equipment into the facility’s network
- Train doctors, nurses, and technicians on safe and effective equipment operation
- Maintain accurate service logs, preventive maintenance records, KPIs, and KRAs
- Conduct pre- and post-sales product demonstrations at customer sites
- Follow up with clients on service sales — accessories, disposables, AMC, CMC, and repair/exchange orders
- Proper escalation of complex issues as per the escalation matrix.
Skills & Competencies
- Strong troubleshooting and technical problem-solving skills
- Knowledge of medical equipment installation and maintenance
- Customer handling and relationship management skills
- Ability to coordinate internal teams effectively
- Willingness to travel for field service requirements
About VMD: vikasmedical.com
Click on Apply to know more.
