ThoughtSol Infotech Pvt. Ltd
Website:
thoughtsol.in
Job details:
💼 Role: Desktop Support Engineer
📌 Experience: 1–3 Years
📍 Location: Chinchpokli, Mumbai
Job Summary
We are looking for a Desktop Support Engineer to provide L1/L2 technical support and
ensure smooth IT operations across the organization.
Key Responsibilities
• Provide technical support for desktops, laptops, printers, and IT peripherals.
• Install, configure, and troubleshoot Windows/Linux systems and applications.
• Manage Active Directory, O365, user accounts, and access rights.
• Troubleshoot hardware, software, LAN, Wi-Fi, and VPN issues.
• Manage helpdesk tickets and resolve issues within SLA.
• Support employee onboarding/offboarding and system setup.
• Maintain IT asset inventory and documentation.
• Escalate complex issues to L2/L3 teams.
• Provide VIP support to CEO and Directors.
Required Skills
• 1–4 years of experience in Desktop/IT Support.
• Good knowledge of Windows, Active Directory, O365, hardware, and basic
networking.
• Strong troubleshooting and communication skills.
Click on Apply to know more.
