Mervice Infotech Pvt. Ltd.
Website:
mervice.in
Job details:
Company Description Mervice Infotech Pvt. Ltd. is an emerging BPO organization focused on delivering high-quality inbound and outbound services. The company is led by a dynamic leadership team committed to forming meaningful, long-term partnerships with clients. Mervice positions itself as a one-stop provider of cost-effective service solutions supported by solid technical assistance. Its offerings are backed by extensive market research to ensure effective, reliable results and strong value for customers. The company aims to build a strong presence in the BPO sector by consistently exceeding client expectations.
Role Description The Field Representative Manager is a part-time, on-site role based in Hyderabad. This role involves overseeing field service activities, coordinating daily schedules, and supporting field representatives in meeting performance and quality targets. The manager will interact regularly with clients to understand service needs, resolve issues, and ensure a positive customer experience. Responsibilities include monitoring field operations, providing training and guidance to team members, and collaborating with sales and service teams to meet business objectives. The role requires maintaining accurate reports on field performance, identifying areas for improvement, and implementing process enhancements.
Qualifications
- Strong field service management skills, including coordination of on-site activities and monitoring service quality.
- Excellent communication abilities for interacting with clients, stakeholders, and field teams.
- Proven customer service skills to handle inquiries, resolve concerns, and maintain client satisfaction.
- Experience in training and mentoring field representatives to improve performance and compliance.
- Sales awareness or experience to support business growth through field interactions and relationship building.
- Ability to work on-site in Hyderabad, manage multiple tasks, and adapt to changing operational needs.
- Strong organizational and reporting skills, with attention to detail and basic proficiency in office software.
- Prior experience in BPO, field operations, or service management is an advantage; a relevant diploma or degree is preferred.
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