Roop Vatika Design PVT LTD
Website:
roopvatikadesign.com
Job details:
FASHION CONSULTANT CUM SALESPERSON – SALES (STORE)Job Purpose
The Fashion Consultant Cum Salesperson will be responsible for delivering an excellent in-store customer experience by providing personalized fashion and styling advice, demonstrating strong product knowledge, achieving sales targets, and maintaining high standards of store presentation and customer service.
Key Responsibilities1. Customer Service & Fashion Consultation
- Welcome customers and understand their requirements, preferences, budget, and occasion.
- Provide personalized styling advice based on body type, occasion, fashion trends, and individual preferences.
- Recommend suitable apparel, accessories, fabrics, colours, fits, and styling combinations.
- Explain product features, fabric quality, fit, care instructions, and alteration options.
- Build strong relationships with walk-in and repeat customers.
2. Sales & Business Development
- Achieve individual sales targets and contribute to overall store sales targets.
- Drive sales through effective product presentation, upselling, and cross-selling.
- Increase average transaction value and conversion through suitable product recommendations.
- Follow up with customers and maintain a strong customer database for repeat business.
- Participate actively in promotional activities, festive campaigns, new launches, and store events.
3. Trial Room & Alteration Assistance
- Manage trial-room operations efficiently and professionally.
- Suggest appropriate sizes, fits, and alternative products based on customer requirements.
- Coordinate alteration requirements and communicate timelines clearly to customers.
- Ensure trial rooms are clean, organized, and ready for the next customer.
4. Visual Merchandising & Store Standards
- Maintain merchandise according to brand and store standards.
- Ensure proper folding, hanging, tagging, steaming, sizing, and product placement.
- Maintain cleanliness and presentation of the sales floor.
- Ensure products are replenished and properly displayed throughout the day.
5. Inventory & Store Operations
- Assist with stock checking, inventory accuracy, stock movement, and replenishment.
- Report stock shortages, damages, and discrepancies to the Store Manager.
- Support daily sales reporting and other store operational activities.
- Follow all company SOPs related to billing, packing, stock handling, customer service, and promotions.
6. Customer Feedback & Market Awareness
- Handle customer queries and complaints professionally and resolve issues within authority.
- Escalate complex customer concerns to the Store Manager when required.
- Stay updated on current fashion trends, customer preferences, competitors, and market developments.
- Share customer feedback and product insights with the Store Manager/management to support assortment and business planning.
Key Result Areas (KRA)
- Achievement of individual and store sales targets.
- Customer conversion and repeat customer development.
- Average bill value and effective upselling/cross-selling.
- Excellent customer experience and fashion consultation.
- Proper trial-room and alteration coordination.
- Store presentation and visual merchandising standards.
- Inventory accuracy and timely stock reporting.
- Compliance with store SOPs and operational processes.
- Customer relationship management and follow-up.
- Contribution to promotional activities and overall store growth.
Desired Skills & Competencies
- Strong communication and interpersonal skills.
- Good knowledge of fashion, styling, fabrics, fits, and trends.
- Strong sales and negotiation skills.
- Customer-focused and service-oriented approach.
- Ability to achieve sales targets under pressure.
- Good grooming and professional personality.
- Basic knowledge of POS/billing and inventory systems.
- Prior experience in fashion retail, bridal wear, ethnic wear, premium apparel, or lifestyle retail will be preferred.
Experience & Qualification
- Qualification: Graduate / Diploma in Fashion, Retail Management, Sales, or a related field preferred.
- Experience: 2–4 years of experience in fashion retail, apparel sales, fashion consulting, or a similar customer-facing role.
- Industry Preference: Fashion, Bridal Wear, Ethnic Wear, Luxury Retail, or Premium Apparel.
Email Resume: hr@roopvatikadesign.com (Vikas Jha)
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