Yokohama-ATG
Website:
yokohama-atg.com
Job details:
Job Description
SECTION I. BASIC INFORMATION
Job Title
Expert– COE – Digital Experience Applications
Location
Mumbai
Entity
Yokohama Off-Highway Tires
Reporting to
IT Digital Experience CoE Manager
Division
IT
Direct Reports (Nos)
No
Department
IT
Team Size (Nos)
Unique Job Code
(To be filled by HR)
SECTION II. PURPOSE OF THE ROLE
This role is responsible for the d esign and manage the digital experience solutions . He/she has a very good and deep knowledge of IT systems that are best of breed to support the business process execution. He/she deploys this solution as specific project or support the IT Center of Excellence Manager in identifying and deploying projects or part of the projects thanks to the very good knowledge of both IT tools and business processes. He/she works on analysis and implementation of Applications related to specific business areas with focus on Sales, Marketing, Communication, Human Resources and Legal. He/she will liaise both with IT department and business in order to track and follow-on projects. The candidate is also the applications reference person for related business.
SECTION III. Key Result Areas - IT Adaption & Effectiveness
- Driving Availability, Effectiveness and Adaption of corporate websites and mobile applications and digital solutions.
- Ensure effective functional and technical support in line with defined SLA/KPI.
- Manage websites/apps enhancements, new features, integrations and digital transformation initiatives.
- Key Point of Contact for operation support and release management for websites/apps and digital solutions.
- Establish governance for content management, application support, incident and change request.
- Enablement of / Alignment with Business Processes
- Work with business stakeholders and Digital Experience COE lead to identify, plan, implement and maintain business enablers using digital applications/solutions.
- Understand existing business practices and suggest changes to technology-enabled best practices in the space of customer experience.
- Drive standardization and harmonization of processes across regions.
- IT Innovation / Awareness
- Keep up with the fast-paced changes in the digital solutions/innovations space, Stay up to date with new technologies and products.
- Educate the business on the value of driving digital adaption internally as well eternally in all customer-facing applications/solutions.
SECTION IV. Key Interactions
Internal Interactions
Party Interacting With
Main Purpose of Interaction / Details
Frequency (Put a √)
Occasional
Frequent
Continuous
IT COE Team Members / IT Business Partners / IT Shared Services/ Business Units /Business Stakeholders
Requirements gathering, roadmap alignment, process optimization, project execution
√
External Interactions
Solution Partners
Technology evolution, product roadmap, innovation scouting
√
Solution Implementation Partners
Project delivery, capability assessment, execution alignment
√
AMS Partners
Operational stability, SLA governance, continuous service improvement
√
SMEs
Best practices, benchmarking, expert advisory
√
Knowledge, Skills And Experiences
Competencies
Educational Background
- Mandatory: Graduation with a bachelor’s degree or master’s degree.
Preferred: Computer Science, Information Systems.
Functional/ Technical Competencies
- Website Management & CMS Platforms
- Mobile Application Management
- Digital Platforms & Portals
- UX/UI Principles
- DevOps and Release Management
- API & Integration Concepts
- Cloud-Based Digital Solutions
- Cybersecurity & Digital Governance
- Analytics & Performance Monitoring
- SDLC Management
Behavioral/ Managerial Competencies
- Strong stakeholder management and business partnering skills
- Change management and organizational transformation experience
- Excellent communication and influencing skills
- Problem-solving and decision-making ability in complex environments
- Willingness to travel globally
Work Experience
- 7-10 years of experience in IT, Digital Workplace, Digital Transformation, Collaboration Platforms, or related domains.
- Proven experience managing websites, mobile applications, portals, and enterprise digital platforms.
- Hands-on experience in managing the software development activities involving requirement gathering, development of functional specifications, development & final rollout.
- Experience managing external vendors and development partners.
Other Skills
Budgeted Compensation (To be Filled by HR)
ANNEXURE – I
Our Values
Customer Centricity
Actively developing & deploying ‘solutions’ which serve customer needs and alleviate their pain points
Integrity
Doing what you say you will do and doing what is right
Entrepreneurship
Taking accountability and driving results as an owner.
Taking initiative
Freedom to operate and take risks
Humility
Being courteous, modest and respectful towards everyone we interact with
Click on Apply to know more.
