Usha International
Website:
usha.com
Job details:
The Head Haberdashery role exists to provide strategic, administrative, and functional leadership for the Haberdashery concept store, positioning it as a premium lifestyle and experiential retail destination. The role contributes to the organisation’s objectives by driving brand positioning, customer experience excellence, footfall growth, team capability, and commercial performance, while establishing Haberdashery as a distinctive, aspirational concept aligned with global fashion and lifestyle trends.
END RESULTS
MAJOR ACTIVITIES
Premium Brand Positioning & Store Experience
- Create and sustain a luxury, experiential retail environment aligned with premium global brands
- Ensure high standards of branding, visual merchandising, ambience, and presentation
Footfall Growth & Concept Awareness
- Conceptualise and execute initiatives to increase store footfall
- Drive awareness of the unique Haberdashery concept through events, collaborations, and promotions
Operational Excellence & Governance
- Oversee end-to-end store operations including inventory, logistics, HR, and facilities
- Ensure smooth day-to-day functioning with strong administrative and control discipline
Team Leadership & Capability Building
- Lead, manage, train, and motivate a multi-disciplinary team of professionals
- Build a service-oriented culture delivering exceptional customer experience
Stakeholder & Ecosystem Management
- Build strong relationships with premium customers, designers, chefs, suppliers, and media
- Coordinate effectively with internal stakeholders across Product, Marketing, Supply Chain, HR, and Finance
Key Decisions this job will facilitate
- Strategic decisions on store positioning, customer experience design, and brand representation
- Decisions on footfall generation strategies, events, collaborations, and awareness initiatives
- Operational decisions covering inventory levels, staffing, visual merchandising, and resource allocation
- Talent decisions related to team hiring, training, performance management, and capability development
- Partnering decisions with designers, chefs, suppliers, and premium ecosystem stakeholders
- Educational Qualifications : Management Graduate from a reputed institute (preferred)
- Relevant Experience : 5–7 years of experience in leadership roles within premium boutiques, luxury retail stores, or lifestyle concept environments, preferably as a Store Head / Vertical Lead / Second-in-Command
- Technical & Functional Knowledge
- Strong understanding of luxury retail operations, brand management, visual merchandising, and customer experience design
- Exposure to inventory management, logistics, and retail operations controls
- Sound commercial and business acumen
- Skills
- Ability to relate to and manage premium brands and high-end customers
- Strong leadership, team-building, and people-development skills
- Excellent communication, influencing, and interpersonal capabilities
- Ability to innovate and conceptualise new retail experiences
- IT orientation and comfort with retail systems and reporting
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