ICT360
Website:
ict360.com
Job details:
We are looking for an experienced and competent customer support executive to join our ICT360 Helpdesk team!
An ideal candidate should be good at communication, patient, polite, adaptable, multilingual, empathetic, quick-witted, a problem solver, and someone who is exposed to & well-versed in new technological concepts.
Key Responsibilities:
- You will answer queries on issues and offer advice on how to solve them.
- Serve as the first point of contact for customers seeking technical assistance over the phone or by email.
- Determine the best solution based on the issue and details provided by customers.
- Record their resolution in logs.
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Support Events, exhibitions, the internal team of ICT360, etc.
- Be updated regarding the platform and the technology used to provide immediate solutions
Click on Apply to know more.