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Company Description I Energizer, Noida is a consumer services company headquartered in Noida, Uttar Pradesh, India, serving a broad base of customers across various sectors. Located at C-41 in Noida, the organization focuses on delivering dependable, value-driven support services. The company emphasizes efficiency, responsiveness, and a customer-first mindset in all interactions. Prospective team members can expect a dynamic work environment with opportunities to interact with diverse customers and contribute to service excellence.
Role Description This is a full-time, hybrid Customer Service Representative role based in Noida, with some flexibility for work-from-home arrangements. The Customer Service Representative will handle inbound and outbound customer interactions via phone, email, and chat, addressing inquiries, resolving issues, and providing accurate information about products and services. The role involves logging and updating customer records, tracking open cases, and following up to ensure timely resolution and customer satisfaction. Team members will collaborate with internal departments to escalate complex issues, adhere to defined service standards, and meet performance targets related to quality, efficiency, and responsiveness. The position also includes maintaining professionalism in all communications and contributing feedback to improve processes and customer experience.
Qualifications
- Strong customer-facing skills in Customer Service, Customer Support, and Customer Service Representatives roles.
- Ability to drive positive outcomes in Customer Satisfaction and enhance overall Customer Experience.
- Excellent verbal and written communication skills in English and relevant local languages.
- Comfort with hybrid work arrangements, including working from both the Noida office and home as required.
- Basic computer proficiency, including CRM systems, email, and chat platforms.
- Prior experience in customer service, contact center, or consumer services is preferred but not mandatory.
- Ability to handle high-volume inquiries, manage time effectively, and work well in a team-oriented environment.
- Minimum educational qualification: high school diploma or equivalent; higher education is an advantage.
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