Website:
navytechglobal.com
Job details:
Company Description NAVYTECH provides tailored logistics and operational solutions across multiple sectors, including machinery, over-dimensional cargo (ODC), agriculture, technology, healthcare, industrial, and retail-fashion. The organization focuses on optimizing complex supply chains to make them leaner, more agile, and responsive to customer needs. NAVYTECH designs customized services that address diverse industry requirements while maintaining efficiency and reliability. Team members collaborate with clients to streamline processes, reduce bottlenecks, and enhance overall performance in global trade operations.
Role Description The EXECUTIVE - CUSTOMER SERVICE (EXPORT) is a full-time, on-site role based in Gandhidham, Kuchchh, Gujarat. This role is responsible for managing export-related customer interactions, ensuring timely responses to inquiries, and coordinating with internal teams to resolve issues. The executive will handle order processing, shipment tracking, documentation follow-up, and status updates for international clients. They will monitor customer satisfaction, maintain accurate records in relevant systems, and support continuous improvement of customer service procedures. The role also involves proactive communication with customers regarding shipment schedules, requirements, and service feedback.
Qualifications
- Strong interpersonal skills and the ability to build positive, professional relationships with customers and internal stakeholders.
- Customer service, customer support, and customer satisfaction skills, with a focus on handling export-related queries and resolutions.
- Experience in customer service management, including tracking service performance and contributing to process improvements.
- Knowledge of export processes, documentation, and logistics workflows is advantageous.
- Effective verbal and written communication skills in English; proficiency in additional languages is a plus.
- Ability to work accurately with attention to detail, manage multiple tasks, and meet deadlines.
- Prior experience in international trade, logistics, or a related industry is beneficial.
- Relevant diploma or degree in business, commerce, logistics, or a related field preferred.
- Are comfortable working with MS Outlook, Word & Excel.
- Have knowledge/experience of checklist checking, ODeX platform and Shipping Line Web Portals.
- Have knowledge/experience of Booking Placement, Shipping Instructions (SI) Filing & BL Release.
- Must be a good listener, soft-spoken, positive-minded and quick learner.
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