Website:
jsbmotors.co.uk
Job details:
Company Description JSB Motors is an automotive company headquartered in Preston, United Kingdom, with a focus on serving diverse customer needs in the vehicle sector. The company operates from Aqueduct Mill and is part of a growing automotive market that values technical expertise and reliable service. JSB Motors aims to provide high-quality automotive solutions, emphasizing professionalism and customer care. Team members benefit from working in an environment that prioritizes technical excellence, collaboration, and long-term customer relationships.
Role Description This is a full-time, on-site Technical Service Representative role based in New Delhi. The Technical Service Representative will provide front-line technical support to customers, diagnose and troubleshoot automotive-related issues, and coordinate with internal service teams to ensure timely resolution. The role includes handling customer inquiries in person and over phone or email, documenting service cases, and following up to confirm customer satisfaction. Responsibilities also involve explaining technical information in accessible terms, maintaining accurate records of services performed, and supporting continuous improvement in service processes. The individual will collaborate closely with technicians, sales staff, and management to deliver reliable, customer-focused technical services.
Qualifications
- Strong technical services and technical support skills, with the ability to interpret and explain automotive issues clearly.
- Experience in troubleshooting and resolving technical problems in an automotive or related technical environment.
- Customer service and customer satisfaction skills, including active listening, empathy, and professional communication.
- Ability to manage service requests, prioritize tasks, and maintain detailed documentation of technical cases.
- Relevant technical diploma or degree in automotive engineering, mechanical engineering, or a related field is preferred.
- Previous experience in an automotive service center or technical support role is an advantage.
- Comfort working on-site in a fast-paced environment and collaborating with multidisciplinary teams.
- Basic proficiency with computer systems, service management tools, and email communication.
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