myonsite healthcare, llc.
Website:
myonsitehealthcare.com
Job details:
Company Description myOnsite Healthcare, LLC is a technology-enabled healthcare services company delivering mobile healthcare, clinical research, and specimen management solutions across the healthcare value chain. Founded in 2004, the organization combines experienced healthcare professionals, standardized processes, and technology-enabled workflows to make care more accessible, convenient, and connected. Its services support healthcare providers, laboratories, life sciences organizations, clinical research teams, employers, and patients through mobile phlebotomy, clinical research support, event and population health services, and specimen processing and logistics. With a nationwide network of healthcare professionals and laboratory partners, myOnsite extends healthcare delivery and clinical research beyond traditional care settings. The company’s integrated approach focuses on quality, safety, convenience, and patient satisfaction, bringing healthcare and research closer to the people who need it.
Role Description
• Order Entry & Data Processing: Ensure accurate and prompt order entry, updating records, attaching necessary faxes, verifying information, and reducing errors.
• Handling Inbound Calls: Answer calls within three rings, greet callers professionally, close conversations appropriately, adhere to HIPAA guidelines, and log caller details.
• Managing Outbound Calls: Follow up on appointments, confirm schedules, document calls, and maintain HIPAA compliance during interactions.
• Notification of Results: Inform clinics about critical results within specified timeframes, ensure regulatory compliance, and accurately record notifications.
• Voicemail Follow-ups: Return calls within an hour, update CRM and LIS records, and monitor the status of voicemail follow-ups.
• CRM Ticket Management: Close CRM tickets daily, ensure accurate documentation, and generate reports on ticket resolutions.
• Coordinating with Field Staff: Communicate with phlebotomists, update their schedules, document actions taken, and manage supply needs.
• Patient Data Security & Compliance: Encrypt sensitive information, follow HIPAA protocols, and conduct internal audits to ensure compliance.
• Managing Chat Support: Respond to chat inquiries quickly, gather customer information, document conversations, and create leads in the CRM system.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on empathy and professionalism.
- Proficiency in Customer Support and Customer Satisfaction practices, ensuring issues are resolved promptly and effectively.
- Excellent Phone Etiquette, active listening, and clear verbal communication skills.
- Previous experience in healthcare, clinical services, or service-focused environments will be an added advantage.
- Ability to work on-site in Vadodara, manage multiple tasks, and maintain accuracy in documentation.
- Comfort with using computer systems, scheduling tools, and basic digital workflows.
- High school diploma or equivalent; additional education in healthcare, business, or customer service is an advantage.
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